HomeMy WebLinkAbout2002 County Customer Survey COUNTY OF ALBEMARLE
Office of County Executive
401 Mclntire Road
Charlottesville, Virginia 22902-4596
(804) 296-5841 FAX (804) 296-5800
November 16, 2001
The Honor ~a.~Le.~ Members of the Board~of~$b'pervisors
County of Albemarle
401 Mclntire Road
Charlottesville, Virginia 22902
Dear Board Members:
At the November 7th Board meeting, Kate Wood from UVA's Center for Survey Research (CSR) spoke to
you about Albemarle County's upcomi.ng citizen survey. At that meeting, many of you raised questions
related to the survey design, the ways the survey questions will be asked, and the subjects that would be
included in the survey.
To give you an idea of how CSR designs questionnaires and prepares reports, I have enclosed ists of
survey questions CSR recently used in Charlottesville and Prince William County as well as the
questionnaire CSR designed and used for Albemarle County's 1994 Comprehensive Plan survey. I have
also enclosed copies of the Executive Summary that CSR prepared for Charlottesville and the one
prepared for Albemarle County back in 1994.
CSR plans to conduct Albemarle County's survey by randomly interviewing 700 County residents by
telephone beginning January 15th after pre-testing the survey instrument in early January. The results of
the survey will be provided to county staff and the Board of Supervisors to assist us to assess citizen's
satisfaction with county services and to get some feedback on our policy direction for the upcoming years.
I will contact each of you by telephone the week of November 26t~ to find out if you have further questions
or suggestions after you review these materials. And if you would like, I will schedule a time for you to
meet with me the week of December 3ra to review the draft questionnaire CSR will have prepared based
on staff recommendations and the information you provided at the November 7th Board meeting.
Thank you for your interest in the County's upcoming citizen survey.
Sincerely,
Lori S. Spencer
Executive Assistant
LSS\
01.007
Attachment
cc:
Mr. Robert W. Tucker, Jr., County Executive
Ms. Roxanne W. White, Assistant County Executive
,~ Ella W. Carey, Clerk, Board 'of Supervisors
I1
Q1.
Q2.
Q3.
APPENDIX B:
QUESTIONN
City of Charlottesville
Survey of Community Planning Issues
Hello, my name is and I'm calling from the Center for Survey
Research at the University of Virginia. We're conducting a survey on behalf of the city
of Charlottesville, to find'out what residents of your area like and dislike about your
neighborhood. The results will be used by city departments and the City Council to try to
improve the services and programs provided in your area. Your household was selected
at random to be part of our sample. Do you have a few minutes to help me out by
answering some questions?
{Q: ADDRESS}
Before we start, let me mention that all your answers are confidential, and we don't use
anybody's name. The survey takes about 20 minutes to complete. First, I need to
confirm that I've reached the correct household. Do you live at [ADDRESS SHOWN]?
1 Yes
2 No {TERMINATE}
9 DK/REF
{Q: LEGAl. AGE}
Next, I need to confirm that you are at least 18 years old?
1 Yes
2 No {TERMINATE}
9 DK/KEF
{Q: HOWLONG}
How long have you lived in the City of Charlottesville? [DEFINITION: COUNT
TOTAL TIME THAT R HAS EVER RESDED WITHIN THE CITY LIMITS OF
CHARLOTTESVILLE.]
LESS THAN ONE YEAR
ONE TO TWO YEARS
THREE TO FIVE YEARS
SIX TO TEN YEARS
ELEVEN TO NINETEEN YEA_RS
TWENTY YEARS OR MORE, BUT NOT AL~: LIFE
ALL MY LIFE
NOT SURE/REFUSED
B-1
Q4.
And how long have you lived here at this address?
1
2
3
4
5
6
7
8
LESS THAN ONE YEAR
ONE TO TWO YEARS
THREE TO FIVE YEARS
SIX TO TEN YEARS
ELEVEN TO NINETEEN YEARS
TWENTY YEARS OR MORE, BUT NOT ALL MY LI~FE
ALL MY LIFE
NOT SURE/REFUSED
{Q: HOWLONG2}
Q5.
Do you happen to know the name of the neighborhoOd where you live?
1
2
3
4
YES, R KNOWS A NAME FOR AREA
R ONLY KNOWS A STREET NAME
"THERE IS NO NAME FOR THIS NEIGHBORHOOD"
NO, R DOESN'T KNOW NAME FOR AREA
{Q: NEIGHBOR}
IF R ANSWERS 1 OR 2 IN Q5:
{Q: HOODNAME}
I Q6. TYPE IN NAME EXACTLY AS GIVEN BY R:
Q7.
And do you own your own home, or are you renting?
1 OWNS [OR IS BLryING]
2 RENTS
3 OTHER [SPECIFY]:
4 DON'T KNOW/REFUSED
{Q: HOME}
Q8.
What kind of place are you living in? Is it a...
1
2
3
4
5
6
single-family home, ~.. ~
a duplex or 2-family structure,
an apartment, [3 APTS OR MORE IN STRUCTURE]
a mobile home or trailer,
or some other k/nd of structure? [SPECIFY:]
DON'T KNOW/REFUSED
{Q: PLACE}
Q9.
{Q: CITYNOW}
We'd like first to get a sense of your overall impressions about Charlottesville and the
neighborhood where you live. We'd like you to imagine a scale from 1 to 10, where 1
represents the worst possible community in which to live, and 10 represents the best
possible community. Where on that scale would you rate Charlottesville as a place to
live, fi'om 1 to 107
ENTER 98 = DON'T KNOW
ENTER 99 = REFUSED
Q10.
{Q: CITYTHEN}
Where on the same 1 to 10 scale would you say that Charlottesville stood five years ago?
ENTER 98 = DON'T KNOW
ENTER 99 = REFUSED
Qll.
{Q: HOODNOW}
Now thinking specifically about the neighborhood where you live, if 10 represents the
best, where on a 1 to 10 scale would you rate your neighborhood as a place to live?
ENTER 98 = DON'T KNOW
ENTER 99 = REFUSED
Q12.
{Q: HOODTHEN}
And where on the same sca] e would you say that your neighborhood stood five years
ago?
ENTER 98 = DON'T KNOW
ENTER 99 = REFUSED
Q13.
{Q: CI'PFBET}
If you had to name the one thing that could be done to make Charlottesville a better place
to live, what would it be?
[THREE-LINE OPEN-ENDED RESPONSE]
{O: GOALS}
Q14. Over the next year, the City of Charlottesville will be updating its comprehensive plan.
We'd like your help in determining which goals should be most important for the plan.
I'm going to read a list of things that we might plan for to make the City of
Charlottesville a better place to live. After I read each one, please tell me how important
you think it is as a goal that we should plan for in the City of Charlottesville.
JIF NECESSARY: How important is as a goal we should plan for in the
City of Charlottesville: very important, somewhat important, or not that important?]
[EVERY RESPONDENT IS RANDOMLY ASKED 10 OF 22 GOALS.]
Q14a "Improving the quality of education in the public schools"
{Q: GOAL1}
Q14b
Q14c
Q14d
Q14e
Q14f
Q14g
Q14h
Q14i
Q14j
Q14k
Q141
Q14m
Q14n
Q14o
Q14p
Q14q
Q14r
Q14s
"Bringing more higher-paying .jobs to our area"
"Improving the quality of existing housing"
"Making housing more affordable for people of lower income"
"Preserving natural resources and open space"
{Q: GOAL2}
{Q: GOAL3}
{Q: GOAL4}
{Q: GOAL5}
{Q:GOAL6}
"Promoting economic grow:th through redevelopment in selected commercial
areas"
{O: GOAL7}
"Proyiding better parks and recreation facilities"
{O: GOAL8}
"Making the area's neighborhoods and streets safer"
{O: GOAL9}
"Continuing to support cultural and entertainment opportunities"
{O: GOAL10}
"Encouraging racial and cultural diversity in neighborhoods"
"Reducing traffic in neighborhoods" {O: GOAL11}
"Providing better public transportation" {O: GOAL12}
{Q: GOAL13}
"Controlling the rate of growth of our area"
{Q: GOAL14}
"Emphasizing prevention and development programs for youth"
{O: GOAL15}
"Expanding and improv/ng affordable child care services"
{Q: GOAL16}
"Expanding services for the elderly"
{Q: GOAL17}
"Emphasizing prevention and self-sufficiency programs for adults"
{Q: GOAL18}
"Making it more convenient to access services and information from
City government"
{Q: GOAL19}
"Expanding affordable health care se~ee~./r~the area"
Q14t
Q14u
Q14v
{12l: GOAL20}
"Keeping taxes at or below their current level"
{Q: GOAL21}
"Expanding cooperation between the University and Charlt~ttesville"
{O: GOAL22}
"Expanding cooperation between the city of Charlottesville and
Albemarle County"
Q14w
1
2
3
4
{Q: GOAL23}
Concentrating future growth of the University on or near the UVA grounds"
VERY IMPORTANT
SOMEWHAT IMPORTANT
NOT THAT IMPORTANT
UNABLE TO RATE OR DON'T KNOW
RANDOMIZE. ASK 32 OF 16 QUESTIONS
{O: SERVICES}
Q 15. Thanks for rating those goals. One of our main purposes in doing this survey is to find
out how satisfied residents of Charlottesville are with the services they receive from the
City..I'm going to list some of the services the City provides. There are about a dozen of
these, and for each one I'd like you to tell me whether you are very satisfied, somewhat
satisfi ed, somewhat dissatisfiedl or very dissatisfied width the job the City is doing. If you
don't feel you can rate a particular service, just say so.
{O: SERVICE1}
Q15a The first service is providing police protection in your area. Would you say that
you are very satisfied, somewhat satisfied, somewhat dissatisfied, or very
dissatisfied with the job the City is doing in providing police protection in your
area?
{Q: SERVICE2}
Q15bsolidH°W waste?Satisfied are you with the job the City is doing in collecting garbage and
[~ NECESSARY:] And how satisfied are you with the job the City is doing in...
Q15c
Q15d
Q15e
QlSf
Q15g
repairing and maintaining streets and roads in tl~e city?
repairing and building sidewalks in the city?
controlling litter and weeds on the city streets?
{Q: SERVICE3}
{Q: SERVICE4}
{Q: SERVICE5}
{Q: SERVICE6}
mmntaining and improving the drainage system for rain and storm water?~
~ {O: SERVICE7}
maintaining the appearance of neighborhoods in the City that are less
well-off?
Q15h
Q15i
Q15j
Qi5j
Q15k
providing adequate recreation programs for the city's young peop[Oe:?sERV'¢ES}
reducing the use of illegal drugs among adults. {O: SERVICE9}
promoting adequate housing opportunities for city residents? {O: SERVtCl0}
promoting higher paid employment opportunities for city residen {ts~ SERVIC11}
reducing the use of illegal drugs among youth. {O: SERVIC12}
Q151
Q15m
Q15n
Q15o
Q15p
1
2
3
4
5
9
protecting children from abuse or neglect in the home.
providing public assistance to families in need.
reducing traffic congestion and noise.
providing open green spaces and parks.
providing adequate public transportation.
very satisfied
somewhat satisfied
somewhat dissatisfied
very dissatisfied
unable to rate or don't know
refused
{Q: SERVIC13}
{Q: SERVIC14}
{Q: SERVIC15}
{Q: SERVIC16}
{Q: SERVIC17}
Q16.
{Q: OVERALL}
Thank you. Now that you've answered those specific questions, I'd like you to give an
overall rating of the job the city is doing in providing services. Would you say you are
very satisfied, somewhat satisfied, somewhat dissatisfied, or very dissatisfied in general
with the job the City is doing in providing services to its residents?
1 very satisfied
2 somewhat satisfied
3 somewhat dissatisfied
4 very dissatisfied
5 unable to rate or don't know
6 refused
QI7.
Q18.
{Q: HOODBEST}
In the next part of the survey, I'd like to get your opinions about various aspects of living
in [NEIGHBORHOOD NAME]. What would you say is the thing you like best about
living in [NEIGHBORHOOD NAME]?
[TWO-LINE OPEN-ENDED RESPONSE]
And these days what would you say is the most important problem in
[2qEIGHBORHOOD NAME]?
{Q: HOODPROB}
[TWO-LINE OPEN-ENDED RESPONSE]
Q19.
{Q: CHOICE}
If you had your choice, do you think you would like to be living in this neighborhood five
years from now, or would you prefer to be living someplace else?
1 this neighborhood
2 someplace else
3 don't know
9 refused
Q20.
{Q: HOUSING}
Let's look at housing issues now. People tell us different things about housing in their
neighborhoods. I'm going to read some statements that we sometimes hear. For each
one, would you please tell me if you strongly agree, somewhat agree, somewhat disagree,
or strongly disagree with it. [Here's the firs/statement:]
Q20a the cost of rent in the neighborhood is too high. {Q: HOUSING1}
Q20b the cost of buying a home in the neighborhood is too high. {Q: HOUSING2}
Q20c overall this ne_/ghborhood is clean and well maintained. {(2: HOUSING3}
Q20d the neighborhood's houses are very well-maintained. {O: HOUSING4}
Q20e Housing in this neighborhood is all pretty much the same. {O: HOUSINGS}
Q20f there is too much noise in the neighborhood. {O: HOUSING6}
{Q: HOUSING7}
Q20g It's easy to walk around in my nmghborhood.
Q20h There is satisfactory bus service m my neighborhood. {(2: HOUSINGS}
Q20i It's easy to park in my neighborhood. {Q: HOUSING9}
1 strongly agree
2 somewhat agree
3 somewhat disagree
4 strongly disagree
9 don't know/refused
Q21.
{O: SAFETY}
I'd like to ask youjust a few questions about safety and security issues in your
neighborhood and other parts of this city. How safe do you feel ...
Q21a ...in your neighborhood during the day time? {o: SAFETY1)
Q2 lb ...in your neighborhood after dark? {o: SAFETY2}
{Q: SAFETY3}
Q21c ...in business areas of the city during daylight?
Q21d ...in business areas of the city after dark? {(2: SAFETY4}
B-7
Q21e
Q21f
Q21g
Q21h
...in the West Main Street area during daylight?
...in the West Main Street area after dark?
... on the Downtown Mall during daylight?
...on the Downtown Mall after dark?
1 very safe
2 somewhat safe
3 somewhat unsafe
4 very unsafe
8 unable to rate or don't know
9 refused
{Q: SAFETY5}
{Q: SAFETY6}
{Q: SAFETY7'}
{Q: SAFETYS}
Q22.
{Q: CRIME}
Compared with other problems facing the people who live in [AREA NAME], how
important a problem is crime in this area? Would you say that it is
the most important problem in [AREA NAME]
one of the more important problems in [AREA NAME], or
not that important a problem in [AREA NAME]?
DON'T KNOW, NO ANSWER, REFUSED
If R answers ! or 2 in Q22 {Q: MORESAFE}
iQ23.What do you think is the most important thing the
City
could
do
to
make
people
in
NAMEI feel safer and more secure?
[TWO-LINE OPEN-ENDED RESPONSE]
ASK 8 OF 16 QUESTIONS
Q24.
Q24a
Q24b
Q24c
{Q: RESOURCE}
Now I'm going to ask about various community resources that might be needed in your
neighborhood. For each of the follow/ng services, would you please tell me whether you -
think it is very much needed, somewhat needed~,or~ot needed in your neigh"b~)mod.
{O: RESRCE1}
the first one is "to provide more infant and pre-school child care services".
RESRCE2}
the next one is "more recreational programs for the neighborhoo,q{'o~
young
people?"
{O: RESRCE3}
"more counseling and mental health services for the neighborhood's young
people?"
Q24 d "more services for the elderly." {o: RESRCE4}
{O: RESRCES}
Q24 e "more help to prevent substance and alcohol abuse?"
{O: RESRCE6}
Q24 f "more efforts to keep kids away from crime?"
Q24 g
Q24 h
Q24 i
Q24j
Q24 k
Q241
Q24 m
- Q24 n
Q24 o
Q24 p
{Q: RESRCE7}
"more protection for children from abuse or neglect 'in their home?"
{O: RESRCES}
"more education to help adults read or write better?"
{O: RESRCE~9}
"more emergency services, such as food, clothing, or shelter to families in need?"
{O: RESRCE10}
"more services to teens and pre-teens to avoid pregnancy?"
{O: RESRCE11}
"more assistance helping parents prepare their children for kindergarten?"
"more adult educaton and vocational training classes?"
"more affordable medical care for children and families?"
"support for children with disabilities and their families?"
"more afterschool programs for young people?"
"more employment programs for youth?"
{Q: RESRCE12}
{Q: RESRCE13}
{Q: RESRCE14}
{Q: RESRCE15}
{Q: RESRCE16}
[READ CATEGORIES [F NECESSARY:]
1 very much needed
2 somewhat needed
3 not needed
8 don't know
9 refused
Q25.
{Q: CHLDSERV}
Can you think of any other resources that could be b~tter provided in [AREA NAME] to
help young children develop in healthy and successful ways?
1 yes (specify below)
2 no
9 don't know, refused
IF YES TO Q25:
I Q26. [THREE-LINE OPEN-ENDED RESPONSE]
{Q: ~gRV2}
RANDOMIZE AND ASK 4 OF 8
Q27.
{Q: IMPROVE}
Now I'm going to read a list of a few improvements that might be made in the
neighborhood, and I'd like you to tell me how important you think each one is.
{O: IMPROVE1}
Q27a The first one is to improve the quality of housing in the neighborhood.
Q27b
Q27c
Q27d
Q27e
Q27f
{Q: IMPROVE2}
The second improvement is to create and maintain a more visually attractive
neighborhood. [DEFINITION: We mean, improvements that would make the
neighborhood look nicer.]
{O: IMPROVE3}
How about increasing home ownership among neighborhood residents?
. {O~ IMPROVE4}
The next improvement is doing more to maintain the neighborhood s streets,
sidewalks, curbs, gutters, and alleyways.
{O: IMPROVE5)
The next improvement is to create a neighborhood that is more unified and better
organ/zed to solve its problems.
{O: ~MPROVE6}
How about doing more to maintain the neighborhood's rental properties?
[DEFINITION: We mean upkeep and maintenance on existing rental
properties.]
{Q: IMPROVE7}
Q27g And the last improvement is to have more effective traffic and parking controls.
[READ CATEGORIES IF NECESSARY:]
1 very important
2 somewhat important
3 not ~mportant
8 don't know
9 refused
Q28.
{Q: ASSO(~}
Is there a neighborhood association or homeowner's association in your area that you
participate in---or does your area not have such an association?
1 yes, R participates
2 no, R knows of neighborhood ass'n but does not participate
3 none, R does not know of a neighborhood ass'n
9 refused to answer
IF ANSWERED 2,$, OR 9 IN Q28: {Q: ASSCPART}
~ Q2~--.. WoUldl yOUyesbe interested in participating in a neighborhood association in your area?
2 no
9 dk/na
[INTERVIEWER: YOU CAN GIVE INFO TO R ABOUT ASSOCIATIONS AT THIS
POINT IF THEY ARE INTERESTED--*GIVE 970-3182 DEFT. OF
NEIGHBORHOOD PLANING AND DEVELOPMENT SERVICES]
B-10
Q30.
{Q: NUMADULT}
Now I have just a few final questions to ask. We ask these questions just for statistical
purposes, and as I mentioned all your answers are strictly confidential. How many
adults, 18 and older, live in your household, including yourself?.
ENTER NUMBER HERE__AND PRESS RETURN
ENTER "99" FOR REFUSAL
Q31. And how many children live in your household?
[CHILDREN=PERSONS 17 AND UNDER]
ENTER NUMBER HERE__AND PRESS RETURN
ENTER "99" FOR REFUSAL
{Q: NUMCHILD}
IF ANSWER TO 03'1 IS >0:
I Q32. Do any of them attend Charlottesville public schools?
{Q: PUBSCHL}
yes, has kids in C'ville schools
no, no kids in C'ville schools
dk/ref
Q33.
In what year were you born?
ENTER YEAR HERE AND PRESS RETURN
ENTER "9999" FOR REFUSED
{Q:YEARBORN}
Q34.
{Q: EMPLOY}
Which of the fol] owing best describes you? Are you working full time, working part
time, looking for work, homemaker, retired, or student?
[IF YOU ARE GIVEN TWO, ASK: Which best describes you?]
1
2
3
4
5
6
7
8
WORKING FULL TIME [30 HRS/WK OR MORE]
WORKI2'4G PART TIME
LOOKING FOR WORK
HOMEMAKER
RETIRED
STUDENT
OTHER
DON'T KNOW/REFUSED
B-Il
Q35.
What is your current marital status?
have you never been married?
1 married
2 separated
3 divorced
4 widowed
5 never married
8 don't know
9 refused
{Q: MARRIED}
Are you married, separated, divorced, widowed, or
Q36.
Are you currently registered to vote in Charlottesville?
yes, registered in Charlottesville
no, not registered in Charlottesville
dk/na
{Q: VOTER}
Q38.
What is the highest level of education you completed?
1
2
3
4
5
6
7
8
9
10
11
elementary school only
some high school, did not finish
completed h/gh school
some college but didn't finish
2 year college degree/A.A./A.S.
4 year college degree/B.A./B.S.
some graduate work
completed masters or professional degree
advanced graduate work or PH.D.
don't know
refused
{Q: EDUCATE}
Q39.
{Q: INCOME}
I am going to read a list of income ranges. Would you please stop me when I
range that best describes where your annual ho~s~-~old income from all
That would be before taxes and deductions.
1
2
3
4
5
6
7
9
below fifteen thousand dollars [ $0--$14,999 ]
fifteen to 30 thousand [ $15,000--$29,999 ]
thirty to 45 thousand [ $30,000--$44,999 ]
forty-five to 60 thousand [ $45,000--$59,999 ]
sixty to 75 thousand [ $60,000--$74,999 ]
seventy-five to 100 thousand [ $75,000--$99,999 ]
more than 100 thousand [ $100, D00 + ]
don't know/refused/no answer
Q40.
Do you have access to a computer in your home?
{Q:
1 yes
2 no
9 don't know/refused/no answer
Q41.
{Q:USEWEB}
In the last 12 months, have you accessed the Intemet or used the World Wide Web from
home or work?
1 yes
2 no
9 don't know/refused/no answer
(Q: RACE}
Q42. Finall);, I am going to read some racial categories. Would you tell me what cagetory best
describes you?
1
2
3
4
5
6
9
White,
[READ ONE:] African American / Black
Asian? [INCLUDING SOUTH ASIAN]
American Indian [NATIVE AMERICAN; INCLUDES ESKIMO, ALEUT]
Pacific Islander?
OTHER [SPECIFY... ]
REFUSED / NO ANSWER
[IF R SAYS "HISPANIC", ASK: "Should I mark you down as 'Hispanic white' or 'Hispanic
black?" THEN ENTER APPROPRIATE RACE O'N THIS QUESTION.]
Q43. Do you have any other comments or suggestions for the city of Charlottesviil°;9ac°ma)
EN~I'ER COMMENTS:
Q44. We appreciate the time you have taken to complete this intervi ew.
The information w/Il help the city in understanding the needs of your area.
Once again, thank you very much for participating. ,,~
INTERVIEWERS: HANG UP THE PHONE IMMEDIATELY
IF YOU ARE READy TO MOVE ON, PRESS "1" TO CONTINUE
AAAAAAAAAAAA~,AAAAAAAAA AAAA/XA AAAAAAAAAAAAAAAAA~A AA~
THE RESULTS OF THIS CALL WILL NOT BE SAVED UNTIL YOU
COMPLETE THE REMAINING QUESTIONS
{Q:THANKS}
EXECUTIVE SUMMARY
City of Charlottesville Neighborhood Planning Needs Survey
October, 2000
Center for Survey Research
University of Virginia
Brian J. Meekins, Project Director and Senior Analyst
Kate F. Wood, Associate Director
Thomas M. Guterbock, Director
The City of Charlottesville Neighborhood Planning Needs Survey was a telephone
survey conducted by the Center for Survey Research at the request of Charlottesville's City
Council and Manager. The purposes of the survey were to:
· Assess the perceptions of residents regarding the quality of life in Charlottesville and
in their neighborhoods.
· Determine the opinions of residents regarding the relative importance of goals to be
included in the year 2000 comprehensive plan.
· Determine residents' level of satisfaction with a variety of City services.
· Assess opinion about improvements that might be needed in neighborhoods.
CENTER FOR SURVEY RESEARCH ix
Assess residents' concerns about safety and security in the City and in their
neighborhoods.
Assess opinions about housing issues in the neighborhood.
Assess opinion about needed community resources.
Where possible, assess changes in opinion from prior surveys (1975 and 1993).~
Drawn from a sample of listed telephone numbers, a total of 1,075 city residents were
Called by interviewers at CSR's CATI (Computer-Assisted Telephone Interviewing) lab at
the University of Virginia in July, 2000. The study was designed to allow for statistical
comparisons among five sectors of Charlottesville: North, West, South
Central, South, and East. For purposes of analysis, the data were weighted to compensate for
the uhder-representation of minorities and renters in the sample.
The findings of the survey are summarized here:
On quality of life, respondents were asked ro rate both the City of Charlottesville as a
whole and their own neighborhood on a scale of 1 to 10, with 1 being worst and 10 being
best. The mean rating for all residents for the City was 7.91. The mean rating for
neighborhoods was 7.42. In every sector, as well as overall, residents rated their
neighborhood lower than the city overall. The 2000 mean of 7.91 is a significant increase
over the 1975 rating, which was 7.19, and is also significantly higher than the 1993 rating of
7.56.
1These are reported in:
Hadden, Jeffrey K., and Edwin E. Erickson, Charlottesville' What We Say, What We Do, What We
Hope For, the final report of the Charlottesville Goals Study for the Central Piedmont Urban Observatory,
1975;
x
NEIGHBORHOOD PLANNrNG NEEDS 2000
Regarding the strategic goals, 86 percent of all respondents said that improving the
quality of education is very important, which places that goal at the top of the list for the City
as a whole, and for all sectors except the South, for which it ranked second. The most
important goal for the South was making neighborhoods and streets safer, which ranked
second for the City overall, identified by 81 percent of respondents as very important. The
third and fourth most important goals were preserving natural resources and open space and
making:~h0using more affordable. Other goals which more than 70 percent of respondents
said were "very important" were expanding affordable health care services, emphasizing
development programs for youth, improving affordable child care and expanding services for
the elderly. Those goals which fewer respondents than half said were very important were:
improving access to service anti information from the City government, providing better
.public transportation, better parks and recreation, keeping future growth of the University on
or near UVA grounds, and promoting economic growth. The rankings for each goal for the
city overall and by sector are detailed in the accompanying tables.
Asked about their satisfaction with services, 89 percent of respondents said they were
satisfied with City services in general, essentially the same as the 90 percent level in 1993.
More than half, 59 percent, said that they were very satisfied. Respondents to our survey,
though highly satisfied overall with City services, were more divided on their satisfaction
levels with specific items. The highest-ranking satisfaction item is provision of open green
spaces and parks, with which 87 percent of respondents said they were satisfied. Fewer than
half of respondents were satisfied on three items: reduction in traffic congestion and noise,
Finkel, Steven E, and Thomas M. Guterbock, 1993 Charlottesville Citizen Satisfaction Survey: Report
of Results. Center for Survey Research, University of Virginia, March, 1993.
CENTER FOR SURVEY RESEARCH xi
reduction of illegal drug use among adults, and reduction of illegal drug use among youth.
The ranked list of services by satisfaction level is attached.
Respondents were asked to rate the importance of seven possible improvements to their
neighborhoods. Ranked by the percentage of respondents who said a specific item was "very
important," the top improvement was maintaining rental properties, which 50 percent called
very import-ant. Fewer than half of respondents rated increasing home ownership, effective
traffic contr-'~ls, creating an organized neighborhood, maintaining streets, gutters, and
alleyways, creating an attractive neighborhood, and quality of housing as very important.
Regarding safety issues, 13 percent of respondents indicated that crime is the most
important problem in their area. This varies significantly bv sector of the City. About 28
percent of respondents from the South Central area indicated that crime is the most important
problem in their area, while only 3 percent of respondents from the North and East sectors
did. Another set of questions asked whether respondents felt safe in their neighborhoods
during the daytime and at night. Nighttime is clearly the most problematic: sixty-two percent
of respondents in the South Central sector felt safe at night, while at the other extreme, 89
percent of residents of the North sector felt safe. The daytime figures ranged from 90 percent
feeling safe in South Central to almost 100 percent in the North.
We also asked residents about their sense of safety in particular areas of the city, during
the day and at night. In business areas in general, 96 percent said that they felt safe during the
day. That figure dropped to 67.5 percent at night. Perception of safety on the Downtown Mall
was similar: 96.5 percent of our respondents said they felt safe during the day; the level
dropped to 63 percent at night. People appear to feel least secure in the West Main Street,
where 92 percent felt safe during the day, but 46.5 percent felt that way at night.
xii NEIGHBORHOOD PLANNING NEEDS 2000
On other neighborhood issues, we asked respondents whether they agreed or disagreed
with a battery of statements. These items suggest a high level of agreement that
neighborhoods and houses are well maintained, it's easy to get around on foot, bus service is
satisfactory, and it's easy to park. Meanwhile, more than 56 percent believe that rent:in their
neighborhoods is too high. Approximately 64 percent agree that the cost of buying a home in
their neighborhood is too high, and 37 percent say there is too much noise.
'IXr~ine final set of quesuons, respondents were asked how necessary they thought
particular community resources are in their area. These may be ranked by the percent of
respondents saying that each is "very much needed." For the City overall, the mai ority of
respondents (55.4 percent) think that more efforts to keep kids away from crime is very much
needed. Next most important are services to teens to avoid pregnancy (53 percent), followed
by more affordable medical care (50 percent).
More detailed information is included in the body of this report, and in the
Appendices that accompany it. This information is offered in the hope that it will assist City
decision-makers as they seek to further improve the services offered by the City and the
quality of life of the residents of Charlottesville.
CENTER FOR SURVEY RESEARCH xiii
P.R. INGE':WILL!_AI~i C~51t)"'N"Fy'.~20..'Og'~Ci~_izE'N-..'SUR~2Ey'.!-,!. '.: .
-, FIE...Lb.;VERS'i'ON -
APPENDIX A
2ooo PraNcE WILLIAM SU WY ,< nUSSTIONN ; '
I1
{Q: :INTRO}
Hello. My name is and I'm calling on behalf of the Prince William County
Government. Each year we conduct a survey to find out how satisfied people are with the
services that the County provides. Your household was selected at random to be part of our
sample this year. Prince William County will be using the results to try to improve its
services and programs.
1 NO ANSWER
2 BUSY
3 ANSWERING MACHINE (Skip to ANSMACH)
4 IMMEDIATE REFUSAL (Skip to RGENDER)
5 BAD NUMBER (Skip to BADNUMBER)
6 GO ON (Skip to INTRO2)
Hello. My name is and I'm calling on behalf of the Prince William County
Government. We're doing a survey to find out how satisfied people are with the services
that the County provides. Your household ,,vas selected a[ random to be part of our sample,
and we had started a survey with someone in your home Mit were unable to complete it.
Would this be a good time to finish up the questions?
INTERVIEWER: PRESS 'I' TO GO ON, OR'CTRL-END FOR DISPOSITION OR CALLBACK
Q1.
Q: INTRO2}
First, I need to confirm that you are at least 18 )'ears old, and that you live at the residence I
am calling.
1 R IS RESIDENT ADULT
2 R IS NOT RESIDENT OR ADULT (Skip to
3 REFUSED- (Skip to REFUSAL)
Q2. Okay, would you be willing to help us out by answering a few questions?
I RI READY, PROCEED (Skip to CONFIRM)
2 RI CALLBACK [WON'T NEED NAME] (Skip to ADCALLBK)
3 R1 REFUSES - (Sl~ip to REFUSAL)
{Q: ADGO}
1 The survey script is reproduced in abbreviated form. Question wording, instructions, and key definitions are
reproduced in full from the actual computer-aided script used in interviewing. The sequence of questions follows the
order in which they were presented to the respondent. However, not all questions were asked of all respondents. The
frequencies shown in Appendix D indicate the number of respondents who were asked each question. Only
responses in lower case were read by the interviewer, while responses in upper case were not read. Bold text
comments are included solely in the Appendix to indicate programming notes.
PRiNCe
FIELD ~
VERSION
Q3.R is not resident or adult in INTR02,
Can YOu ask someone 18 or older.who lives in your house t;a come to the phone?
1 YES, ASKING RESIDENT ADULT TO COME TO THE PHONE (Skip to REINTRO)
2 NO, CAN'T ASK RESIDENT ADULT TO COME TO THE PHONE (Go to ADCALLBK)
3 R REFUSES TO ASK RESIDENT ADULT TO COME TO THE PHONE- (Skip to REFUSAL)
If "No , to/IDCOME, ~4SK
J Q4. Would it be possible to reach an adult at another time?
1 YES, SCHEDULE CALLBACK
2 NO OR NOT SURE, ADULT NOT AVAILABLE DURING STUDY
3 REFUSED (Skip to REFUSAL)
{Q: ADCOME}
{Q: ADCALLBK}
Qs.
Hello, My name is iQ: REINTRO}
County Government. and I'm calling on behalf of the Prince William
Each year we conduct a survey to find oui h ·
with the services that the County provides Pr{n~,A ~xr-,,. OW satisfied people are
to try to improve its services and programs. Your household was selected at random to be
....... ~ wuuam County will be using the results
part of our sample this time. Would you be willing to help us out by answering a few
questions?
RI READY, PROCEED
RI CALLBACK [WON'T NEED NAMEJ (Skip to CBACK)
RI REFUSED (Skip to RGENDER)
Q6. I need to confirm that you are a resident of Prince Will~unty' and that you are not
located on-post at Quant/co. In what city or county do you live? {O.' C~,,~..~FIRM}
JIF R IS NOT SURE, ASK:]Where do you go to get the tax sticker for your car or truck?
11 PRINCE WILLIAM COUNTY
17 CULPEPER ~OUNTy
12 MANASSAS CITY liN CITY LIM[ITS] 18 STAFFORD COUNTy
13 MANASSAS PARK lIN CITY LIMITSJ 19 OTHER LOC. NOT IN PR.WILL. CNTY
14 FAIRFAX COUNTY ,
15 LOUDOUN,COUNTy 20 ON'POSTATQUANTiCO
16 FAUQUIERCOUNTy 21 D '
ON T KNOW/REFUSED
[ ALL ANSWERS OTHER THAN "I1" GO TO Q16J
A-2
PRINCE W!LLIAM 'COUNTY. 20.00 CiTizEN, .Su,~VEY.:..,~,....,
FIELD VERSION
Q7.
ENTER THE RESPONDENT'S GENDER (ASK ONLY IF NECESSARY)
I PROBABLY MALE
2 PROBABLY FEMALE
8 DON'TKNOW/CAN'TTELL
{O: RGENDER}
Q8.
I RI
2R2
3 R1
4 RI
Q9.'
{Q: LASTBDAY)
To assure a random survey I need to speak with the person in this household who is over 18
and has had the most recent birthday. I don't mean the youngest person in your house; I
mean the last one to have had a birthday according to the calendar. Is that you?
[ADULT ON PHONE] HAD LAST BIRTHDAY - PROCEED
[OTHER ADULT] HAD LAST BIRTHDAY (Skip to R2COME)
REFUSES TO CONTINUE (Skip to REFUSAL)
DOESN'T KNOW/REFUSED TO SAY WHO HAD LAST BIRTHDAY (Skip to REFUSAL)
{O: R1GO}
Okay, let's move on to the rest of the survey, which sh'ouid take about 15 minutes. I want to
remind you that all of your ans,wers are confidential, and yr3u can decline to answer any
question at any time. This survey is being conducted by the Center for Survey Research at
the University of Virginia. If you have any questions as we go along, please feel free to
ask.
I RI READY, PROCEED (SKIP TO Q139)
2 RI CALLBACK [GET NAME OF R1 FOR CALLBACK MESSAGE LINE]
3 R1 REFUSES
If LASTBDA Y is other adult, ASA'
{O: R2COME}
Q 10. Can you ask that person to come to the phone?
I YES, R1 ASKING R2 TO COME TO PHONE (Skip to RE[NTRO)
2 NO, CAN'T ASK R2 TO COME TO PHONE
3 RI REFUSES TO ASK PERSON TO COME TO PI~IONE (Skip to REFUSAL)
If "No" to R2CO~¥IE, ASK
Q 11. Would it be possible to reach this person at another time?
{O: R2CALLBK}
1 YES, SCHEDULE CALLBACK
2 NO (OR NOT SURE), R2. IS NOT AVAILABLE DURING STUDY PERIOD (Go to NEWBDAY)
3 REFUSED
.PRINCE WILLIAM COIIN'TY.-'"'-~20'00 CiTi~EY ,,...._....
........ · ....... ' '.' ':'" -'.".',' FIELD VERSION
. If"No'~ to R2CALLBK, ASK
to interview the adult with the birthday before that. Is' that you?
Q12.
Then
!
need
{Q: NEWBDAY}
1 R1 IS NOV/SELECTED, PROCEED (Go to RIGO)
2 R2 (OTHER ADULT) IS SELECTED (Go to R2COME)
3 REFUSED (Skip to REFUSAL)
{Q: 139}
Q13. Could you tell me the correct ZIP code for your address [just 5 digits]:
[INTERVIEWERS.1998] BE SURE RESPONDENT IS GIVING NEW ZIPCODE = AS OF JULY
20109 20143 22172
20110 20155 22191
20l I 1 20169 22192
20112 20181 22193
201 t9 22026 22777 OTHER [SPECIFY]
20136 22125 22888 DON'T KNOW
20137 22134 22999 REFUSED
JIF NECCESSARY. We dialed your number at random, so I don't know your address.]
(O: 14}
If "DON,T KNOI?" or "REFUSED" to Q139, ASK
IQ14. think of the nearest major intersection to your house. Could you tell me the names
Please
or route numbers of the roads that cross there?
[IF NECESSARY: We've dialed your number at random an~~n't want to know your-'~-
address--all your answers on this survey are confidential.]
Q 15. How long have you lived in Prince William County?
I LESS THAN ONE YEAR
2 ONE TO TWO YEARS.
3 THREE TO FIVE YEAR~
4 SIX TO TEN YEARS
5 ELEVEN TO NINETEEN YEARS
6 TWENTY YEARS OR MORE, BUT NOT ALL MY LIFE
7 ALL MY LIFE
8 NOT SURE/REFUSEDi ~' Skip tO QI9
DEFINITION: COUNT TOTAL TIME THAT R HAS EVER RESIDED WITHIN THE COUNTY
ITSELF--DON'T COUNT CITY RESIDENCE TIME.
{Q: 17}
PRINCE WILLIAM COUNTY 200.0 ..C._IT!ZEN SURVEY '-
FIELD VERSION
If R lived in county less than ten years, ASK
Q 16. Where did you live before moving to Prince William County?
{Q: PREVRES}
12 MANASSAS
13 MANASSAS PARK
14 STAFFORD COUNTY
15 FKEDRICKSBURG/SPOTSYLVANIA
16 FAUQUIEK COUNTY/WARKENTON
17 LOUDOUN COUNTY
18 FA [RFAX CNTY/FAIRFAX CTY/FALLS CHURCH
19 ARLINGTON
20 ALEXANDRIA
21 RICHMOND CITY OR AREA
22 ELSEWHERE IN VIRGINIA
23 WASHINGTON, D.C.
24 MAKYLAND
25 ANOTHER LOCATION [SPECIFY...]
26 WORKS ALL OVER [VOLUNTEERED]
27 DON'T KNOW/NO ANSW'ER
Q17.
Do you o~vn your own home, or are you renting?
1 OWNS [DWELLING IS OWNER-OCCUPIED]
2 RENTS
3 OTHER [SPECIFY]:
8 DON'T KNOW/NO ANSWER
{O: 19}
Q 18, And what kind of place are you living in--is it a
{O: 20}
Q19.
I single-family home,
2 a duplex or townhouse,
3 an apartment or condominium, [MULTI-FAMILY UNIT WITH 3 OR MORE UNITS]
4 amobile home ortrailer,
5 or some other kind of structure? [SPECIFY:]
8 DON'T KNOW/NO ANSWER
We'd like first to get a sense of your overall impression about Prince WilliarffCounty.
{O: 21}
Please imagine a scale from 1 to 10, where 1 repres&nts the worst possible community in which to
live, and 10 represents the best possible community. Where on that scale would you rate
Prince William County. as a place to live?
12345678
WORST
98 DON'T KNOW
99 REFUSED
9 I0
BEST
=PRINCE WI.L. LIAM COUNTY 2.000_. CITIZEN. . ... SURVEY. .. . ,. ' . '.; ';- FIELD VERSION
{O:
If answer to Q17 is GREATER than 4 (R has Hved in county more than I O years ), ASK
Q~~. Where same I to 10 scale would you say that Prince William County stood five years
ago? On the
12345678910
WORST
BEST
98 DON'T KNOW
99 REFUSED
ASA' OF 51% OF THE RESPONDENTS
{O: FUTURE}
Q21. Now, thinking about the future, where on the same 1 to 10 scale would you say that Prince
William County will stand five years from now?
1 2'3
WORST
98
99
456789
DON'T KNOW
REFUSED
10
BEST
Q22.
(Q: 233
Would
you
like
to
be
living in Prince William County five years from now, Or do you hope
to be living someplace else by then?
I PRINCE WILLIAM COUNTY
2 MANASSAS/MANASSAS PARK [VOLUNTEERED]
3 SOMEPLACE ELSE
8 DON'TKNOW/NO ANSWER
THIS QUESTION TO BE ASKED, OF 56% OF RESPONDENTS
{Q: 32}
Q23. Now I have several brief lists of services to ask you about. For each one I'd like you to tell
me whether you are very satisfied, somewhat satisfied, somewhat dissatisfied, or very
dissatisfied with the job the County is doing.
If you don't feel you can rate a particular service, just say so.
PRINCE'WILLIAM CouNTY.2000 ClTI~EN-S'URVEY
FIELD VERSION
(Q: 51}
Q24.
First, how satisfied are you with the job the County is doing in providing convenient ways
for people to register to vote?
VEKY SATISFIED
SOMEWHAT SATISFIED
SOMEWHAT DISSATISFIED
VEKY DISSATISFIED
UNABLE TO KATFJDON'T KNOW
REFUSED
ASK OF 61% OF RESPONDENTS
{Q: 54}
Q25.
How satisfied are you with the job the County is doing in keeping citizens informed about
County government programs and services?
I VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
ASA' OF 67% OF RESPONDENTS
{O: 39.}
Q26. How satisfied are you with the job the County is doing in animal control services, such as
enforcing dog-and-cat ordinances and operating the Animal Shelter?
1 VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATF~,ON'T. KNOW
9 REFUSED
PRINCE WILLIAM'~OIJN~000 CITIZEN Sffi~'V'i~Y.
"' - . .:' FIELD VERSION
ASK OF 61% OF.RESPONDENTS
{Q: 4o}
Q27.
How satisfied are you with the job the County is doing in providing street lighting where it's]
needed in the County?
/
1 VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
ASK OF 66% OF RESPONDENTS
Q28. How satisfied are you with the job the County is doing in fire fighting in your area?
{Q: 33}
I VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
ASK OF 74% OF RESPONDENTS
{O: 34}
Q29. How satisfied are you with the job the County is doing in providing emergency medical
rescue services? ~
I VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
PRINCE WILLIAM COUNTY 2000 C;I~.IZEN.S..~RVEY
FIELD VERSION
Thanks for rating those services. Now a question about your household ....
(Q: 132}
Q3o.
How many persons under 18 live in your household?
ENTER NUMBER HERE AND PRESS RETURN
ENTER "99" FOR REFUSAL
CHILDREN = PERSONS 17 AND UNDER
[IF Q132 = 0, THEN SKIP TO BIKE1]
[IF Q132 = 1, THEN CHANGE WORDING OF KUNDR5, K5TO12, AND KOVR12 TO SAY
"IS THAT CHILD..." UNTIL YOU IDENTIFY THE AGE OF THE CHILD]
[IF Q132 IS GREATER THAN 1, THEN ASK KUNDR5, K5TO12 AND/OR KOVR12, UNTIL
THE AGES OF ALL THE CHILDREN HAVE BEEN IDENTIFIED.
Q31.
Are any of those children less than 5 years old?
1 YES
2 NO
9 REFUSED
{O: KUNDR597}
Q32.
Are any of those children ages 5 to 127
YES
NO
REFUSED
{O: K5TO1297}
Q33.
And are any of those children ages 13 to 177
YES
NO
REFUSED
{Q:KOVR1297}
{Q:BIKE1)
Q34.
During the past year, how many persons in your household have ridden a bicycle?
ENTER NUMBER HEREm AND PRESS RETURN
[ENTER "99" FOR DON'T KNOW/REFUSED]
If I or__more lo BIKE1, ASK (Q: BIKE2)
Q35. How often do the persons in your household wear safety helmets when riding bicycles9
Would You say: always, nearly always, sometimes, seldom, or never? '
ALWAYS
NEARLY ALWAYS
SOMETIMES
SELDOM
NEVER
EACH PERSON DIFFERS [VOLUNTEERED]
DON'T KNOW
REFUSED
If I or more lo BIKEI, ASK
Q36.WilliamWere yOUcounty?aWare that there is a County ordinance regarding bicycle helmets in Prince
I YES
2 NO
8 DON'T KNOW/NOT SURE
9 REFUSED
[DEFINITION: Ordinance requires children under 14 yrs of age to'wear a
helmet when riding a bicycle]
{Q: BIKE3}
I37.
{Q: POLINTRO}
Now I'd like to ask about Some other services having to do with crime and the police
department.
"- (Q: 36A}
q38. ~ow'satis~ed are you with safety/'rom crime Jn your nci§hborhood during da¥1i~.~ hOLU's?
[READ AS NECESSARY] -
1VERY SATISFIED
2SOMEWHAT SATISFIED ,
3 SOME,WHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON,T KNOW
9 REFUSED
A-10
PRINCEWILLIAM'COUNTY,2000.CiTiZEN SUi~vEY .-.-..-' . · · FIELD VERSION
Q39. How satisfied are you with safety from crime in your neighborhood after dark?
[rU Ar) As NEC .SS,q ,Xq
1 VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
{Q: 36B}
{Q: 36C}
Q40. How satisfied are you with safety from crime in commercial and business areas of the
County during ~aylighj hours?
[READ AS NECESSARY]
1 VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
Q4I. How satisfied are you with safety from crime in commercial and business areas of the
County after dark?
[READ AS NECESSARY]
I VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE2DON'T KNOW
9 REFUSED
PRINCE. WILLIAM. CO U"~.. . .2000".. . Cj~'ZE~v~.Y.
FIELD VERSION--
(Q: 37}
Q41.poIiceH°W satisfieddepartment?are you with crime prevention programs and information provided by the
[READ AS NECESSARY]
I VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
I Q42.
{Q: 37A}
How satisfied are you with police department attitudes and behaviors toward citizens? --
[READ AS NECESSARY]
I VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
~4Q43o
{Q: 38}
How satisfied are you with the police department's efforts to reduce the use of illegal drugs?~.
[READ AS NECESSARY] I VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
A-12
PRINCE'WILLIAM------__'COUNTY' 2000... CITIZEN. Siu RVEy . FIELD VERSION'
Q~-44, How Satisfied are yoUwith the overall performance of the police department*
[READ AS NECESSARY]
I VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
{Q: 35}
iQ45. back over the past twelve months, have you dialed 9-1-1 to call the County's
Thinking
emergency services?
{O: 1
~-q
1 YES, CONTACTED IN LAST 12 MONTHS
2 NO, HAS NOT CONTACTED
8 CAN'T RECALL/DON'T KNOW ]
9 REFUSED ~ Skip to ~PR97
[INCLUDE ANY TIME THAT R DIALED 9-I-1 FOR ANY REASON, WHETHER OR NOT
IT WAS AN EMERGENCY OR TO HELP THEMSELVES OR SOMEBODY ELSE.]
If "Yes" to Q18¥, ASK
Q46. Thinking back to the last time you called 9-1-1, which services did you call for ...
87].
[ENTER ALL THAT APPLY]
I police,
2 fire,
3 ambulance or rescue squad, or
4 something else... [SPECIFY:]
5 NO MORE, GO ON
8 CAN'T RECALL/DON'T KNOW
9 REFUSED
If"Yes', to Q184, ASK {O: 187A}
~QQ47. your call to the police because of an emergency situation or for some other reason?
Was
I EMERGENCY
2 SOME OTHER REASON
3 CAN'T REMEMBER/DON,T KNOW
9 REFUSED
PRINCE. Wi'LLIAM'.. CoUN"'~00'0
- __ C!TIZE,., .~. u~VE¥~ .;
.... ' FIELD VERSION -
If "Ye$" to Q18¥,/15K {O: 191 }
I 9-1-1, how satisfied were you with the assistance '
Q48.
Thinking
back
to
the
last
time
you
called
you received from the person who took your call?
[READ CATEGORIES IF NECESSARY]
I VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
7 NOT APPLICABLE [NO HELP SENT, ETC.]
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
{O: 192.,',
If "Yes" to Qi84, ASK
Q~. Thinking back to the last time you
J for'help to arrive on the scene? called 9-1-I
, how satisfied ~.ere you with the time it took
[READ CATEGORIEs IF NECESSARYJ
I VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
7 NOT APPLICABLE [NO HELP SENT, ETC.~
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
If"Yes,, to Q184, ASK {O: 193}
hinking back to the last time you called 9-1-1 how satisfied
provided on the scene? , were you with the
assistance
[READ CATEGORIES IF NECESSARY]
I VERY SATISFIED , .
2 SOMEWHAT SATISFIED '
3 SOMEWHAT DISSATISFIEI~
4 VERY DISSATISFIED
7 NOT APPLICABLE [NO HELP SENT, ETC.]
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
A-14
PRIN'~'E'WILLIAM COUNTY 9-000 CITIZENSURVEY ..... FIELD VERSION
{O: CPRg7}
Q51. We're also interested in knowing how many people in the county have been trained in
cardio-pulmonary resuscitation, also known as CPR. How many persons in your household,
if any, have been trained in CPR?
['IF NECESSARY SAY: CPR can save the life ora person whose heart has stopped beating.]
ENTER NUMBER HERE AND PRESS RETURN
[ENTER "99" FOR DON'Y"I~'NOW/REFUSED]
Ill or more to CPR97, ASK
Q52. Where did they receive their CPR training?
{Q: CPR98}
[INTERVIEWER: SELECT ALL THAT APPLY]
Was it,
1 A certified course at a hospital or Red Cross,
2 a cebtified course elsewhere,
3 self taught through the "Rescue Me" program at the library,
4 or another form oft-raining? [INTERVIEWERS SPECIFY...]
5 NO MORE/GO ON
9 DON'T KNOW/REFUSED
{QCPR00}
Q53. Have you personally been trained in CPR?
l. YES
2. NO
9. DON'T KNOW/REFUSED
iQ54.
{QOPR002}
Are there any reasons that would keep you from performing CPR in an actual emergency'?.
[INTERVIEWER: SELECT'.ALL THAT APPLY]
I NO, WOULD ADMINISTER CPR WHENEVER NEEDED
· 2 LEGAL ISSUES (WORRIED ABOUT LIABILITY, ETC)
3 DANGER OF. GETTING INFECTION OR DISEASE
3 LACK OF CONFIDENCE IN SKILLS TO PERFORM CPR ADEQUATELY
4 WOULD BE AFRAID IF DOESN'T KNOW THE PERSON
6 OTHER
PRINC~ W. ILLIAM COUN.:[.y'2000 CiY~URVEY .
'--"" ' FIELD VERSION
Q~~55. How many smoke detectors do you have in your home?
{NSMOKE~}
[INTERvIE'wER: ENTER '99' FOR DK OR REF
ENTER '0' FOR NO SMOKE DETECTOR]
ENTER NUMBER HERE_ _AND PRESS RETURN
J- Q56. Do
you have a smoke detector on each floor of your home?
[NSMOKE2}
I. YES
2. NO
8. DON'T KNOW
9. REFUSED
{NSMOKE3
Q57.night?D° you have smoke detector in each or near each area of your home where people sleep at
1. YES
2. NO
8. DON' T KNOW
9. REFUSED
Q58.
Wh4n was the last time you tested your smoke detector? Was it...
I within the last month,
2 within the last 12 months,
3 or longer than 12 months ago.
8 DON'T KNOW/NO ANSWER
9 REFUSED
J--"-~ Skip to Q49
PRINCE WILLI_._AM CO.UNTY 2.000: C!TIZEN SUR-R~Ey
FIELD VERSION
Q~~59. When you tested your smoke detector, was it working properly?
{Q: SMOKE3}
I YES (Skip to Q49)
2 NO
8 DON'T KNOW/NO ANSWER
9 REFUSED
]~-~ Skip to Q49
Q~~60. What action did you take to correct the problem?
{Q: SMOKE4}
I REPLACED THE BATTERY
2 REPLACED THE SMOKE DETECTOR
3 OTHER ACTION [SPECIFY...]
4 DID NOTHING/NO ACTION TAKEN
8 DON'T KNOW/DON'T REMEMBER
9 REFUSED
I61.
Now, I have another list of services that are aimed at peopie's social, recreational, and
economic needs. Again I'd like you to tell me how sat[stied you are with the job the County
is doing.
{O: Q50}
Q61.
How satisfied are you with the job the County is doing in providing library servic, g~o
County residents?
I VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
PRINCE WILLIAM .CoUNt.'2000. CjTiZEN-N--~URVEY'
~ "· -- ' ". 5:-::- FIELD:VERSiON
{Q: Q46}
;,
Q62.facilitiesH°W satisfiedand programs?are you with the job the County is doing in providing park and recreation
I VERY SATISFIED
2 - SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
{Q:FAMILIES}
Q63. How satisfied are you with the job the County is doing in providing programs designed to
promote strong families?
JIF NEEDED. such as programs to encourage parenting skills, activities for individuals and
families, support services for families with members with speci..al needs, etc.]
1 VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
{O: OSS)
Q64.CountH°w satisfiedy,s elder_.,Ivarepopulation?Y°u with the job the County is doing in providing programs to help t.~h~h
1. VERY SATISFIED
2 SOMEWHAT SATISFIED ....
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
PRI'NCE WILLIAM 'COUN'~ 20~I~:EN SURVE~"~--'~ ' m
{Q: Q59}
Q65.
financialHow Satisfied need? are you with the job the County is doing in providing help to people in
I
I VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON'T KNOW
-9 REFUSED
{Q: 060}
Q66.
How satisfied are you with the job the County is doing in providing help to people with
emotional problems, mental problems, or alcohol and drug problems?
VERY SATISFIED
SOMEWHAT SATISFIED
· SOMEWHAT DISSATISFIED
VERY DISSATISFIED
UNABLE TO RATE/DON'T KNOW
REFUSED
{O: Q61}
Q67. How satisfied are you with the job the County is doing in giving residents the information
they need about social services like those I've just mentioned?
VERY SATISFIED
SOMEWHAT SA TISFIED
SOMEWHAT DISSATISFIED
VERY DISSATISFIED
UNABLE TO RATE/DON'T KNOW
REFUSED
PRINCE WILLIAM Col)~----- . ...
, zuoo'crnzE SURGE ' --
FIELD VERSION -
- {Q: Q93}
Q73. Axe you familiar with the services ofthe Community Mental Health, Mental Retardation,
and Substance Abuse Services? :
I YES--FAMILIAR ENOUGH TO RATE
2 NOT SURE
3
NO--NOT
FAMILIAR
.~ Skip to Q83
If "yes,, to Q93, ASK
Q73a. How satisfied are you w/th their services [COMMUNITY MENTAL HEALTH,
MENTAL RETARDATION, SUBSTANCE ABUSE SERVICES]?
I VERy SATISFIED '
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERy DISSATISFIED
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
{Q: 094}
> {O: Q84A}
If Q]7=l (R /las Hued itt Prince IFil/Jam County less than a year), then rephrase qttestion to read, ~ince yol!
moved to Prince William County.. ,, ,, .
Q74.
Thinking back over the past twelve months,
have you had any occasion to contact the County
property, or business license?
about
your
taxes
for
real
estate,
personal
I YES
2 NO -----
9 DK/R~FUSED/NA ~ Skip to Q65
JIF NEEDED: Just sending in a payment does NOT Count as "contact".]
Q]~74a, , . Q64A1}
{o:
What was the specific reason you contacted the ._. ~.¥..C'oun,...o
A-22
,P R1NCE...W'.,.ILLIAI~I C._d'0'N'Ty. 2000
CiT'izE~--~Ui~VEY ' '...; ~::
FIELD VERSIoN
{Q: Q64B}
Q74b. Did you contact the County:
[MULTIPLE RESPONSE; ALL THAT APPLY]
1 in person?
2 by telephone?
3 by mail?
4 NONE/NO ANSWER/NO MORE, GO ON
{O: Q64C1}
Q75.
When you contacted the County, how satisfied were you with the helpfulness of County
employees?
I VERY SATISFIED
2 SOMEWHAT SATISFIED
3- SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
{Q: Q64C3}
Q76.
When you contacted the County, how satisfied were you with the time it took for your
request to be answered?
1 VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
PRINCE~I. LLIAM COUNTY 2000'CITIZEN'. ... . ~-0RVEY
"FIELD VERSION
{Q: Q65}
If Q17=l (R has lived in Prince William County less titan a year), then rephrase question to read, "Since you
moved.to Prince William County...':
Q77.
Thinking back over the past twelve months,
have you had any other occasion to contact anybody in the County government about
anything -- a problem, a question, a complaint, or just needing some in.formation or
assistance?
I YES, CONTACTED IN LAST 12 MONTHS
2' NO, HAS NOT CONTACTED
9 CAN'T RECALIJDON'T KNOW/REFUSED
Skip to NETI
If"Yes" to Q65, ASK {O: Q68}
Q~~78. Thinking back to the last time You had contact with people at the County Government,
how satisfied were you With. '.
the helpfulness of' County employees?
I VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
Q79. Have you ever used the Prince William County government internet web site?
[DEFINITION: COUNTY WEBSITE IS LOCATED AT:
WWW. CO,PRINCEWILLiAM.VA.US]
I YES
2 NO
8 DON'T KNOW
9 REFUSED ~ Skip to TCHTONE1
{Q: NET1}
{O: NET2}
If "Yes" to NETI, ASK
a. How satisfied are you with the Prince William County site? Would you say you are...
1 very satisfied,
2 somewhat satisfied,
3 somewhat dissatisfied,
4 or very dissatisfied with the site?
8 DON'T KNOW
9 REFUSED
PRINCE. Wll 'LI.AM COUNTY 2000 CITIZEN SURVEY
FIELD VERSION
QB0. Have you used the Prince William County touchtone telephone services?
{Q: TCHTONE1}
1 YES
2 NO
8 DON'T KNOW
9 REFUSED
Skip to HOMINV
If "Yes" to TCHTONEI, ASK
{Q: TCHTONE2}
QS0a. How satisfied are you with the Prince William County touchtone telephone service?
Would you say that you are...
I very satisfied,
2 somewhat satisfied,
3 somewhat dissatisfied,
4 or very dissatisfied with the site?
8 DON'T KNOW
9 REFUSED
{Q: HOMINV}
Q81.
I82.
Would you say that buying a home in the County is an excellent financial investment, a
very good investment, good, only fair, or a poor financial investment?
1 EXCELLENT
2 VERY GOOD
3 GOOD
4 FAIR
5 POOR
8 DON"I' KNOW/NO OPINION
9 REFUSED
Now I'd like to ask ab'out some issues concerning how the County is growing and
developing.
{Q: Q52}
PRINCE.WILLIAM Co-'~Ty -----
~ "u.uu L;ITIZEN SURVEY'
FIELD VERSION
Q82. First, in general, how satisfied are you with the job the County is doing in planning how
land will be used and developed in the County?
1 VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
{O: Q56}
Q83.businessesH°W satisfiedto thearecounty?y°u with the job the County is doing in trying to attract new jobs and
1 VERY. SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED ...
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
~ {O: 053}
I Q84. How satisfied are you with the job the County is doing in preventing neighborhoods from ~
deteriorating and making sure the community is well kept up?
I VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON'T KNOW "~
9 REFUSED
Q~~5. I,--I , {0: 044,1.
ow satisfied are you with the job the County is doing in encouraging people to recycle
their solid waste, like pap~-, cans, bottles, and plastics?
1 VERy SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON'TKNow
9 REFUSED
A-26
PRINCE WILLIAM COUNTY 200'0' CITIZEN SURVEY. :'..";, .'.:i- '~
FIELD VERSION
{Q: Q83}
Q86. In the past twelve months, have you or a member of your farnily taken trash or other items
out to the County landfill at Independent Hill?
1. YES
2. NO
8. CAN'T RECALL/DON'T KNOW
{Q: 086}
Q87. And how satisfied were you with the County's landfill services?
I VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWIq_AT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
81% OF RESPONDENTS WERE ASKED EITHER Q42 OR TRAVEL97 [NOT BOTH]
{O: Q42}
Q88. How satisfied are you with the job the County is doing in making it easier to get around
within Prince Wiltiam County?
I VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
[DEFINITION: "Getting around" refers to all forms of traTnspO~-~ffation, including drivin~ car,
taking public transportation, biking, or walking--whatever applies to your household's.situation.]
Q89.
{Q: TRAVEL97}
How satisfied are you with the ease of travel or getting around within Prince William
County?
I VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
[DEFINITION: "Getting around" refers to all forms of transportation, including driving a car,
taking public transportation, biking, or walking--whatever applies to your household's situation.]
PRINCE WIL£1A'M'C~,,~ .... __
- - ............... .
.... -- .- ... RVE¥ .:: .:'%~.:.:::. F · '
{Q: CAR00.}
Qg0. HOWwithinSatisfiedprince WiIiiamare you withcountythe jObby car?the County is doifig in making it easier to get' around
1 VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON,T KNOW
9 REFUSED
{Q: WALKO0}
Qgl. How satisfied are you with the job the County is doing in making it easier to get around
within Prince William County by bicycle or walking?
1 VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON,T KNOW
9 REFUSED
{O: PUBTR1J,
Q92. How satisfied are you with the job the County is doing in making it easier to get around
within Prince William County by public transportation?
I VERY SATISFIED
2 SOMEWHAT SA TISFiED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO
9 REFUSED RATE/DON'T KNOW ~
F 3 OR 4 ON PUBTRI, ASK: .
u more .satisfied with public transportation?
1
(Q: PUBTR2.}
SERVICE TO OR FROiV~.PLACES WHERE PUBLIC TRANSPORTATION DOESN'T GO NOV,
2 LONGER HOURS ORSERViCE ON WEEKENDs r
3 MORE FREQUENT SERVICE ON EX/STING ROUTES
4 OTHER [SPECIFy...j
8 DON'T KNOW
9 REFUSED
PRINCE'WILLIAM'COU'NTY 2000 :CI'?IZEN~"SURVEy:. ! ~{!. ;: ..;: .i ..' FIELD VERSION
Q94.
In the past twelve months, have you used public transportation in the County?
I YES
2 NO
8 DON'T KNOW
9 REFUSED
Q95. What kind of public transportation have you used?
1 VIRGINIA RAILWAY EXPRESS/COMMUTER VAN
2 OMNI KIDE COMMUTER BUS
3 OMNI LINK LOCAL BUS
4 VAN POOL
5 SLUG
6 METRORAIL
7 OTHEr, [SECIFY...]
8 NO MORE, GO ON
9 DON'T KNOW/REFUSED
{Q: PUBTR3}
{Q: PUBTR4}
{O: Q43}
Q96.
How satisfied are you with the job the County is doing ih assisting commuters with
programs like vanpools, commuter busses, and the Virginia Railway Express?
VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RA'i'E/DON'T KNOW
9 REFUSED
{Q: GROWRATE)
I97. As you may be aware, Prince William County's'population grew by 30,000 people between
1990 and 1995, an increase of 14 percent--or about 3 percent per year.
[IF ASKED: Census estimates indicate that the County has continued to grow at 3% per year
through March 1998.] '
Q97. In your opinion, do you think it would be best for the future of our County
I to continue to grow at the same rate,
2 to grow at a faster rate,
3 or to grow more slowly?
4 NO GROWTH/NEGATIVE GROWTH [VOLUNTEERED]
9 DON'T KNOW / REFUSED
PR~NCE WILLIAM COUNTY 20"'n :r.,-,-,. .........
....... ' ' ' ' "" '" ' '__LDVERSJON --
~Q ~ ~ . D2 to GR O F/Tti R/i TE,
o you think the County ought to grow
I a lot faster
2 orjust a little faster?
9 DON'T KNOWfR.EFUSED
(Q: HOWFAST}
If3 tO GROI. FR,4 TE, ASK
you think the County ought to grow...
I a lot more slowly
2 or just a little more slowly?
9 DON'T KNOW/REFUSeD
{Q: HOWSLOW}
. {Q: REGDEV'}
Q100. Some counties in Virginia have been very active in controlling and regulating growth and-
pattemScontrols.O£development. Other county governments try not to use a lot of regulatory
What do you think Prince William County should be doing:'
I controlling and regulating more,
2 controlling and regulating less,
3 or continuing as it does now9
8 DON'T KNOW '
9 REFUSED
Q101. How satisfied are you with the way that residintial and business development is
coordinated with the transportation and roan systems.'?
[READ AS NECESSARY] '
VERY SATISFIED,
SOMEWHAT SATISFIED,
SOMEWHAT DISSATISFIED,
OR VERY DISSATISFIED?
UNABLE TO RATEdDON,T KNOW
REFUSED
{Q:"ROADEV}
PRInCE'WiLLIAM COUNTY;2000 .CITIZEN-SURVEY. i.~"...- : . .. FIELD VERsi'ON -
(Q: SVCDEV}
Q 102. How satisfied are you with the way that residential and business development is
coordinated with the locations of community facilities, such as, police and' fire stations,
libraries, schools, and parks?
[READ AS NECESSARY]
VERY SATISFIED,
2 SOMEWHAT SATISFIED,
SOMEWHAT DISSATISFIED,
OR VERY DISSATISFIED?
UNABLE TO RATE/DON'T KNOW
REFUSED
{Q: ENVIRDEV}
~d are you with the C '
ounty s efforts to protect natural resources and the
environment?
[READ AS NECESSARY]
VERY SATISFIED,
SOMEWHAT SATISFIED,
SOMEW'HAT DISSATISFIED,
OR VERY DISSATISFIED?
UNABLE TO RATE/DON'T KNOW
REFUSED
{Q: SPACEDEV}
Q 104. How satisfied are you with the County's efforts to preserve open space, including
agricultural and forested lands?
[READ AS NECESSARY]
I VERY SATISFIED,
2 SOMEWHAT SATISFIED,
3 SOMEWHAT DISSATISFIED,
4 OR VERY DISSATiSFiED?
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
PRINCEWiL~ ....
. {Q: INPUTDEV}
QI05. How satisfied are you with opportunities for citizen input on the planning process in the
County? ~
[READ AS NECESSARY]
I VERY SATISFIED,
2 SOMEWHAT SATISFIED,
3 SOMEWHAT DISSATISFIED,
4 OR VERY DISSATISFIED?
8 UNABLE TO RATE/DON'T KNO~
9 REFUSED
{Q: COMMAIN1}
ow satisfied are you with the visual appearance of the County's neighborhoods.?
[READ AS NECESSARY]
VERY SATISFIED,
SOMEWHAT SATISFIED,
SOMEWHAT DISSATISFIED,
OR VERY DISSATISFIED?
UNABLE TO RATE/DON'T KNOW
REFUSED
{Q: COMMAIN2}
How satisfied are you with the visual appearance of the County's business areas?
[READ AS NECESSARY]
VERY SATISFIED,
SOME W'HAT SATISFIED, ~ ~
SOMEWHAT DISSATISFIED,
OR VERY DISSATISFIED? .._
UNABLE TO RATE/DON'T KNOW
REFUSED
PRINCE WILLi~,M COUNTY.-2000 ClTiZENSURvE~.~.... : ;....-. FIELD VERSION '
(Q: VISDEV}
How'satisfied are you with the visual appearance of new development in the County?
[READ AS NECESSARY]
1 VERY SATISFIED,
2 SOMEWHAT SATISFIED,
3 SOMEWHAT DISSATISFIED,
4 OR VERY DISSATiSFiED?
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
{Q: COMMAIN3}
QI09. Would you say that the County needs to do a lot more, a little more, or no more to enforce
· the Community Maintenance codes?
1 A LOT MORE
2'A LITTLE MORE
3 NO MORE
8 DON'T KNOW
9 REFUSED
{Q: Q129}
Q110. Considering all the County Government's services on the one hand and taxes on the other,
which of the following statements comes closest to your view:
1 They should decrease services and taxes;
2 keep taxes and services about where they are; or
3 increase services and taxes?
4 INCREASE SERVICES, KEEP TAXES THE SAME [VO'LUNTEERED]
5 INCREASE SERVICES, DECREASE TAXES [ OLUNTEERED]
6 KEEP SERVICES AS THEY ARE, DECREASE TAXES [VOLUNTEERED] .._
7 SOME OTHER CHANGE [VOLUNTEERED]
8 DON'T KNOW/NO OPINION
{O: Q96}
QllI.
And how satisfied are you, in general, with the job the County is doing in giving you value
for your tax dollar?
1 VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT-DISSATISFiED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
QI12.1 VERyAnd howsATiSFiEDsatisfied are you that the County provides efficient and effective service?
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON,T KNOW
9 REFUSED
[DEFINITION: This means how satisfied you are that the County accomplishes its goals and does so
without wasting a lot o f time or money.]
{Q: EFFNEFF}
IF AS.KED EFFNEFF {Q: TRSTGOV1}
I Q113. How much of the time do you think you can trust the County government to do what is
] right--just about always, most of the time, or only Some of the time?
I J-UST ABOUT ALWAYS
2 MOST OF THE TIME
3 ONLY SOME OF THE TIME
4 NEVER/ALMosTNEVER [VOLUNTEERED]
8 DON'T KNOW/NO ANSWER
9 REFUSED
"SCHL" QUESTIONS ...... {O: INTRO$CH}
' 'am County Public Schools ....
--------- {O: $CHL1}
Do you currently have any children attending the Prince William County Public Schools?
YES
NO
DON'T KNOW
REFUSED
A -'l,fl
PRINCE WILLIAM COIuN.,ry, 2000 CITIZEN SURVEY,..'.-.' :',) ] - FIELD VERSION
{Q: SCHL4}
Q115. How satisfied are you that the school system provides efficient and effective service?
1 VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
[DEFINITION: This means how satisfied you are that the school system accomplishes its goals and does
so without wasting a lot oftime or money.]
{Q: SCHL5}
Q I 16. How much of the time do you think you can trust the school system to do what is right
--just about always, most of the time, or only some of the time?
I JUST ABOUT ALWAYS
2 MOST OF THE TIME
3 ONLY SOME OF THE TIME
4- NEVER/ALMOST NEVER [VOLUNTEERED]
8 DON'T KNOW/NA
9 REFUSED
{Q: PARK1}
[.IF RESPONDENT WAS EARLIER ASKED Q46 OR THE DEVELOPMENT TYPE QUESTIONS:
"I asked you before about the Parks and Recreation facilities. Now I'm going to ask you a
few questions about the Park Authority:"]
Q117. Are you familiar enough with the services of the Prince William County Park Authority to
tell us how satisfied you are with them?
I YES--FAMILIAR ENOUGH TO RATk
2 NOT SURE - ~" ] '~-
NO--NOT FAMILIAR [
I ~ Skip to CTYSERVI
fi" to PARK1, X.~.~K. {O:
ed are you that the County. Park Authority provides efficient and effective
1 VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
[DEFINITION: This means how satisfied you are that th e County Service Authority accomplishes its
goals and does so without wasting a lot of time or money. J
If "Yes,, to PARKI, ASK
Q119. How much of the time do you think you can trust the County Park Authority to do what is
right--just about a/ways, most of the time, or'only some of the tithe?
1 JUST ABOUT ALWAYS '
2 MOST OF THE TIME
3 ONLY SOME OF THE TIME
4 NEVER/ALMOSTNEVER [VOLUNTEER.ED]
8 DON'T KNOW/NO ANSWER
9 REFUSED
{Q: PARK3}
Q120. Are you familiar enough with the services of the Prince Wd~X2ounty Service Authority
to tell u~ how satisfied you are with them?
3 NO..NOTF,.A,,MiL~skip to QI31 .' '
JIF NECESSARY: They provide water and sewer service to many County residents."]
~E WILLIAM CoU'NTy 2000'GITIZE'-~SURVE¥ ::- .
FIELD VERSI0"-~-
If l to CTYSERV1, ,45K
(Q: CTYSERV2}
Q 121. How Satisfied are you that the
County
Service
service?
Authority
provides
efficient
and
effective
I VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
8 UNABLE TO RATE/DON'T KNOW
9 REFUSED
[DEFINITION: This means how satisfied you are that the County Service Authority accomplishes its
goals and does so without wasting a lot of time or money.]
If "Yes" to CTYSER PI, ASK {O: CTYS'ERV3}
Q~" ~s n ht--iust ~ ~ .......... County Servme Authority to do what
How much of the time do you think you can trust the
g ~ abou, ,,wav~ ,-,,,.,.~ ......
..... ,.,~[ u.tme r~me, or only some 6fthe time'>
1 JUST ABOUT ALWAYS
2 MOST OF THE TIME
3 ONLY SOME OF THE TIME
4 NEVER/ALMOSTNEVER [VOLUNTEERED]
8 DON'TKNOW/NO ANSWER
9 REFUSED
We're
nearin_~ the end of the :~ ,,n[erv~ew now. I have some more questions about your
{o:
QI31}
household.
'"' "" ",q ~ -- o . How many persons live in your household who are~age I8 or older, including you/self?
EN'i'ER NUMBER HERE AND PRESS RETL[RN '-
ENTER "99"'~OR REFUSAL
Q124. In what year were you bom?
{O: Q134}
ENTER YEAR HERE 19 AND PRESS RETURN
TYPE 2 DIGITS ON~-'~!
ENTER "00" FOR ANY YEAR PR/OR TO 1900
ENTER "99" FOR REFUSED
PRINCE WIL£1A~,,,.,.~ ,m-,';.,,,, .~~ .....
{Q: Q135}
Q125. Which of the following best describes you? Are you working full time, working part time,
looking for work, a homemaker, retired, or a student?
INTERVIEWERs: IF YOU ARE GIVEN TWO ASK "WHICH BEST DESCRIBES YOU?"
1 WORKING FULL TIME [35 HRS/WK OR MORE]
2 WORKING PART TIME
3 LOOKING FOR WORK
4 HOMEMAKER
5 RETIRED
6 STUDENT
7 OTHER [SPECIFY:]
9 DON'T KNOW ! REFUSED
Skip to Q137
{Q: CREDg8}
Q126. Do you have any specialized work-related license or credential? I mean something other
than a high school diploma, college degree, or university degree?
I YES [SPECIFY]
2 NO
8 DON'T KNOW
8 REFUSED
Q127. I'd like to ask you some questions now about your primary job. o: JoB~.}
First, what kind of work do you do at your job?
[INTERVEIWER PROBE: what is your job title? For example, are you a high school teacher, a
machine operator, a sales manager?]
Q128. What is the main business or industry of the organiZ3, tion that you work for? {Q:_ JOB2}
A-38
PRINCE WILLIAM C~-U'NTY:200D'CiTi~EN~vEY,.. :.'.: :' '.. -: FIELD VERsioN-
Q~~129. So are you employed in..
{Q: JOB3}
[INTERVIEWER: READ ONLY THOSE THAT APPLY]
I a private company,
2 a non-profit organization,
3 the federal government,
4 the state government,
5 local government,
6 or your own business, professional practice, or farm~
8 DON'T KNOW/NO ANSWER '
9 REFUSED
{Q: JOB5}
Q 130. Is the place where you work primarily concerned with: -
[FNTERVIEWER: READ AS NECESSARY AND SELECT ALL THAT APPLY]
[SELECT NONE OF THE ABOVE IF CERTAIN THAT NONE APPLY]
'I Biotechnology
2 Manufacturing of computer hardware
3 Manufacturing ofspecialized measuring, analyzing, or controlling instruments
4 Pharma ceufica[s
5 Research, development, or design of software.
6 Other research and development or testing services,
7 NONE OF THE ABOVE
8 NO MORE/GO ON
9 DON'T KNOW/NO ANSWER
If I or 2 to Q135, ASK
IQ131. And in what county or city is your job located?.
{Q: Q136}
[INTERVIEWER: TYPE BOTH DIGITS OR MOVE THE CURSOR AND HIT ENTER]
[READ AS NECESSARY].
11 PRINCE WILLIAM COUNTy
12 MANASSAS
13 MANASSAS PARK
14 STAFFORD COUNTy
15 FREDRICKSBURG/SPOTSYLVANiA
16 FAUQUIER COUNTyF~VARRENTON
17 LOUDOUN COUNTy
26 WORKS ALL OVER [VOLUNTEERED]
18 FAIRFAX CNTY/FAIRFAX CTY/FALLS CHURCH 27 DON'T KNOW/NO ANSWER
19 ARLINGTON
20 ALEXANDRIA
21 RICHMOND CITY OR AREA
22 ELSEWHERE 1N VIRGINiA
23 WASHINGTON, D.C.
24 MARYLAND
25 ANOTHER LOCATION [SPECIFY...]
. ,,,,~,..r- WILLIAM COUN-rv orm~.,..-.. - - ~
' ' ' ":' ~ ~. .' ..... i : '~'- '. -- FIELDVERs. JON--
1 F/illiam County. for more than a year), ~tSK
J Q132. Are you'livin- t ' - --
g oaay in the same house as you were a year ago9
1 YES ·
2 NO
9 DON'T KNOW / REFUSED
{O: SAMEHOME)
fl or2 to Q13$,A~K.
' 1 ' YESY commuting to the same workplace as you were a year agog.
2 NO
3 NOT WORKING A YEAR AGO t rVOLUNTEEREDJ
9 DON'T KNOW/REFUSED
{Q: SAMEVVORK}
__If l or 2 to Q135, ASK '
· OW long, on average, does it take you to get to work (one way)9
INTERVIEWER RECORD IN NUMBER OF MINUTES: HOUR/MINUTE CONVERSION:
HALF HOUR
THREE QUARTERS HOUR
ONE HOUR
HOUR AND 15 MINUTEs
ONE AND A HALF HOURs
-- 30 MINUTES (Skip to Q137)
-- 45 MINUTES
-- 60 MINUTES
= 75 MR/UTES
= 90 MINUTES
105 MINUTES
= 120 MINUTES
--- 135 MINUTES
= 150 MINUTES
ONE AND THREE QUARTER HRS
TWO HOURS
TWO AND A QUARTER HOURs
TWO AND A HALF HOURS
999 = DON'T KNOW/No ANSWER
ENTER NUMBER HERE ........ > M ,I/SrUTEs
{Q: COMMg$)
P~RINCE'W""iLL'!AM"C~'~N'P~-2000 CITIZEN SUJ~VE~;...-
· . ..,.-~~, ~..~,-...,. ..
.FIELD.VERSInN
lf l or 2 to Q.135, ASK {Q: COMMTIME}
Q 135. During the past year, has your commuting time to and from work gotten longer, gotten
shorter or stayed about the same?
1 GOTTEN LONGER
2 GOTTEN SHORTER
3 STAYED ABOUT THE SAME
84 DON'TNOT WORKINGKNoW ONE YEAR AGO [VOLUNTEERED]
9 REFUSED
There's just a couple of final q uestions.
confidential.
As I mentioned, ali of your answers are strictly
Q136, What is your current marital status?
or have you never been married?
{Q: Q137}
I MARRIED
2 SEPARATED
3 DIVORCED
4 WIDOWED
5 NEVER MARRIED
9 REFUSED
Are you married, sep~ated, divorced, widowed,
Q13T What is the highest level of education you completed?
I.'ESS THAN 9th GRADE
9th-12th, BUT DID NOT FINISH HIGH SCHOOL
HIGH SCHOOL GRADUATE
SOME COLLEGE BUT NO DEGREE
2 YEAR COLLEGE DEGREE/A.A./A.S.
4 YEAR COLLEGE DEGREE/B.A./B.S.
SOME GRADUATE WORK,
COMPLETED MASTERS OR PROFESSION
ADVANCED GRADUATE ~VORK OR PH.D.AL DEGREE
DON'T KNOW
REFUSED
{O: Q138}
PRINCE[ W~-;'"' '" .....
· ' "'"-'za~U'N"~'":'20--00..Crr!ZEN SURVEY:..: Y:-:.;. "
..... .,. FIELD VERSION.
{O: MILTRY}
Q138. AredutyyOUor inCUrrentlYthe reserves?Serving' or have you ever served in the U.S. military, on either active
SHOULD BE YES OR NO I YES-CURRENT ACTIVE DUTY
2 NO-CURRENT RESERVE DUTY
3 YES-PAST MILITARY SERVICE
4 NO-NEVER 1N MILITARY
8 DON'T KNOW/NO ANSWER
{Q: Q151}
Q139. I am going to read a list of income ranges. Would you please stop me when I read the
range that best describes your annual household income from all sources. That would be
before taxes and other deductions.
I Less than 15 thousand ?
2 Fifteen to 35 thousand ?
3 Thirty-five to 50 thousand ?
4 Fifty to 75 thousand ?
5 Seventy-five to 100 thousand ?
6 One hundred to 150 thousand *
7 Over 150 thousand 9 '
[ $150,000 +
9 DON'T KNOW/P~FUSED / NO ANSWER
PRECISE CATEGORIES: ]
$0 --$14,999 ]
$15,000--$34,999 j
$35,000-. $49,999 ]
$50,000-. $74,999 ]
3;75,000-. $99,999 ]
$100,000 _ $149,999 ]
Q140.
Finally, I am going to read a list of racial categor/es.
best describes you?
I White,
2 [READ ONE:] African American / Black,
3 Asian? [INCLUDING SOUTHASiANJ
4 American Indian? [NATIVE AMERICAN; INCLUDES ESKIMO, ALEUT]
5 Pacific Islander? .
6 OTHER [SPECIFY]
9 REFUSED / NO ANSWER
JIF R SAYS "HISPANIC',, ASK "Shoul~t ! mark you down as 'Hispanic White' or 'Hispanic black?'"
THEN ENTER APPROPRIATE RACE AND HISPANIC ORIGIN ON THIS AND FOLLOWING
QUESTION.J
{Q: O152.}
Would you tell me what category
A-42
. Ill or 2 to Q152, ASK
1 YES
2 NO
9 DON'T KNOW/REFUSED TO ANSWER
{Q: Q153}
Q142. INTERVIEWER: RECORD RESPONDENT'S GENDER.:
[IF NECESSARY: "Now I just need to put down if you are male or female."]
I MALE
2 FEMALE
9 DON'T KNOW/CAN'T TELL/REFUSED
{Q: GENDER2.} .
· {O: Q161}
Q143. Those are all the questions I have for you. Before I say gao-oo"-'ye,
comments you'd like to make?
are
there
any
other
~ {Q: Q165}
Q144. Thank you very much for participating. We appreciate the time you have taken to
complete this interview. The survey results will be reported to the County Board at a
public meeting in early fall.
[READ IF NECESSARY:] If you have any questions on the purpose of this study, you can
call the Prince William Office of Executive Management at 792-6720, or you can call my
supervisor here at the Center for Survey Research. We're a!~0g~- 924-6523--just menti'o~i-
the Prince William survey. .....
Again, thank you and goodbye.
INTERVIEWERS: HANG UP THE PHONE
IF YOU ARE READY TO MOVE ON, PRESS "1" TO- CONTINUE
THE RESULTS OF THIS CALL WILL NOT BE SAVED UNTIL YOU
COMPLETE THE P~, MAINING QUESTIONS
{Q: INTCOMM}
-- ------~..,,~r,.o: PLEASE TYPE IN HERE ANY SPECIAL COMMENTS BY THE
RESPONDENT THAT YOU FEEL SHOULD BE RECORDED, OR ANY SPECIAL
PROBLEMS INVOLVED IN THIS PARTICULAR
INTERVIEW.
IF TI-fERE IS NOTHING ESSENTIAL TO REPORT, JUST PRESS RETURN...
PRINCE WILLIAM COUN .-r~.'' 2.000 'CITIZEN S U'R.VEY._:},~.<., ;:. ;~.. :.,i~'
FIELD VERSION
INTERVIEWERS:
ENTER THE LAST FOUR DIGITS OF YOUR SOCIAL SECURITY NUMBER
ENTER LAST FOUR DIGITS HERE:
CHECK YOUR TYPING CAREFULL-~.L~-H
THEN: PRESS "ENTER" TO COMPLETE THE INTERVIEW. THE SYSTEM
WILL RECORD THE DATA AND THE TIMING CLOCK FOR THE
INTERVIEW WILL BE RESET TO ZERO.
{Q: 174}
PRINCE WILLIAM COUNTY 2000 FOLLOWUP SURVEY
I1.
Hello. My name is and I'm calling on behalf of the Prince William County {a:~m'ao}
Government. A few weeks ago we talked with someone in this household as part of our annual
citizen satisfaction survey.
1 NO ANSWER 4 IMMEDIATE REFUSAL
2 BUSY 5 BAD NUMBER
3 ANSWERING MACHINE 6 GO ON
Q1.
{Q:ID}
We have a few more questions, to follow up on that survey. This will only take a few minutes
and we would appreciate your help. Our records show that we talked with a female who was
bom in 19__ . Are you that person?
[IF NECESSARY: Is that person available to come to the phone?]
1. Yes, go on
2 No/getting person
3 No/need callback
9 Refused
Q2.
Q3.
{Q:CTYSAT9 7}
Thanks. This survey is completely confidential and we will hot contact your household again.
You might remember that the purpose of our survey was to find out how satisfied residents of
Prince William County are with the services they receive from the County. We asked about a
number of specific services. Now I'd like to ask you how satisfied you are in general with the
services the County provides.
1 Very satisfied
2 Somewhat satisfied
3 Somewhat dissatisfied
4 Very dissatisfied
8 Unable to rate/Don't know
9 Refused
{Q:RESCONF}
Now I need to confirm that you have lived in Prince William County Is
that correct?
[INTERVIEWERS. IF CONFIRMED, KEY THE DISPLAYED ANSWER OR KEY R'S
RESPONSE]
1 LESS THAN ONE YEAR
· . . ....~.~.,,,., ,'..~.~U~Ui~iTiZEN .SURVEY SU~-~£E~iIENT
2 ONE TO TWO YEARs.
3 THREE TO FIVE YEARS
4 SIX TO TEN YEARS
5 ELEVEN TO NINETEEN YEARS
6 TWENTY YEARS OR MORE, BUT. NOT ALL MY LIFE
7 ALL MY LIFE
9 NOT SURE/REFUSED
FIELD VERSION
DEFINITION: COUNT TOTAL TIME THAT R HAS EVER RESIDED WITHIN THE
COUNTY ITSELF--DON,T COUNT CITY RESIDENCE TIME.
Q4. Thinking back over the past year, would you Say that · (Q:SATCHG}
your satisfaction with services
provided by the Prince William County government has increased, decreased, or stayed
about the same?
1 Increased/more satisfied
2 Decreased/less satisfied
3 . Stayed about the same
9 DON'T KNOW/REFUSED
IF R A_NSWERED 1 IN SATCHG {Q:SATCHNGP}
iQS. Could you tell us why you fee/
services now than you did a yearm°reago?Satisfied with Pfin~ County government
OPEN-END
IF R ANSWERED 2 IN SATCHG
{Q:SATCHNGN}
Q6. Could you tell us why you feel less satisfied with Pri~lliam County go eminent
services now than you did a year ago? "~
OPEN-END
T97 {Q:SATPOS}
..... · ,,. ,,,us[ aoout the s---e~ices pr--~vid~d by the Prince William government?
OPEN-END
IF R ANSWERED 3 OR 4 IN CTYSAT97 {Q:$ATNEG}
~e more satisfied~the services provided by the Prince William
you
government?
OPEN-END
PRiNC!~ _.W. !Li~IAM'~'.C.. ou.-l~i~..~: 2..0. 0'0.' ~..i~iz.E.N... $ .uR..VEY.:SuPJSLEIViENT. /.FIELD VERSION
Qg.
{Q:THANKS}
Thanks so much. Those are all the questions we have. Before I say goodbye, do you have
any comments you would like to make?
OPEN-END
COUNTY OF ALBEMARLE
MEMORANDUM
TO:
FROM:
DATE:
RE:
County of Albemarle L~adership Team
Robert W. Tucker, Jr., County Executive
August 22, 1994
1994 Albemarle County Planning Needs Survey
As most of you know by now, the Center for Survey Research at the
University of Virginia has recently completed the telephone needs
survey for our County. I have attached for your information the
Executive Summary and a ranking of the long-term community planning
goals for our County. The top five (5) rated goals are:
improving the quality of education in public schools;
protecting water quality in reservoirs, streams and
wells;
making the area's neighborhoods and streets safer;
preserving natural resources and open spaces; and
preserving farmland and forestal land.
The entire report is quite voluminous but a few copies are
available for review in the Department of Planning and Community
Development or copies of pertinent sections that may be of interest
to you can be provided. Should you have any questions concerning
this matter, please do not h~sitate to contact me.
RWT,Jr/dbm
94.118
Attachment
EXeCUTiVE SUMMM Y
1994 ALBEMARLE couNTY PLANNING NEEDS SURVEY
REPORT OF RESULTS
The 1994 Albemarle County Planning Needs Study was conducted by the Center for
Survey Research [CSR] at the University of Virginia at the request of the Board of
Supervisors of Albemarle County. This telephone survey of over 500 randomly selected
County residents, conducted in April 1994,, was timed to assist the Board, the County
Planning Commission, and the Department of Planning and Community Development in the
process of reviewing the County's Comprehensive Plan. Specifically, the survey was
designed to:
determine the level of public support in Albemarle County for key planning
and land use policies that have been implemented under the current
.Comprehensive Plan;
determine how County residents feel about various emerging planning and land
use issues that are being considered in conjunction with review of the plan;
assist in the community visioning process by identifying the most important
goals county residents have ~for the future of the Charlottesville-Albemarle
area;
assess residents' support for several specific proposals regarding cooperation
between the County and the City of Charlottesville;
and determine the level of citizen satisfaction with the area's quality of life and
with the provision of services by Albemarle County government.
The survey was conducted using CSR's Computer-Aided Telephone Interviewing system and
xi
is no majority support for merging the City and County police departments or the City and
County schools.'3'Only 39 percent of County respondents would favor a full consolidation of
the City and County governments.
Our survey shows that a majority of County residents desire a slower rate of growth.
Specifically, when' asked whether it would be in the best interests of the County for
population growth in the 1990's to continue 'at the same pace that was experienced in the
80's, 37 percent of County households favor a slightly slower rate of growth and 23 percent
favor a much slower rate. A significant minority, 37 percent, favor the current pace of
growth. Very few desire faster growth in the area. The percent desiring a "much slower"
growth rate is significantly lower among black respondents, reflecting their concern with the
need for continued economic growth in the area.
The County's current growth management policy, as outlined in the current
Comprehensive Plan, is overwhelmingly supported by county residents; 86% of those
questioned thought the growth management policy is "a good approach" for the County to
use. (The relatively few who dislike the current plan appear to be about evenly divided
between those who would like to see greater restrictions on. growth and those who would
prefer a less restrictive approach.) County residents are also clearly favorable to most of the
specific current land use policies that we asked about: they support current restrictions on the
subdivision of rural land parcels: they s~pport "land use taxation;" they want the amount of
land currently de.signated for growth to remain the same. However, a majority of residents
(57 %) feel that the County should not continue to accommodate growth in the areh of Route
29 North, and would prefer to see growth channeled elsewhere in the County.
There is strong support for more subsidized housing in the County. Residents support
various specific 'proposals that could be implemented to encourage wider availability of
affordable housing. Female respondents and African-Americans are especially favorable to
these proposals. Over 70% of respondents favor a change in zoning regulations that would
xiii
allow the creation of auxiliary apartments in single-family homes, Renters and low-income
residents of the County are even more strongly in favor of that proposal.
With regard to other regulatory issues related to planning and development, County
residents are favorable to existing and proposed methods of regulating development in the
County. Three-quarters of County residents feel that recent development in the CoUnty has
been "mostly attractive," and 80 % of respohdents favor the continuation of Architectural
Review of new development along major routes into the County. Two-thirds would favor
new restrictions on development atop "highly visible mountains and ridges." And an
overwhelming 91% of County residents feel there should be an 'ordinance for protecting
historic sites and buildings in the County.
Along with their concerns that growth and development be managed and regulated in
certain ways, County residents registered strong support for increasing economic growth in
the County. Seventy-nine percent of Albemarle households want more aggressive polices to
spur economic growth. In addition, 70 percent of the population want the County to make
efforts to increase the variety of new jobs. Only 27 percent of the population believe that
there is the right mix of jobs presently available. Conce, rn with bringing more jobs into the
County and increasing the variety of jobs is especially sirong among black residents of the
County.
County residents also registered ,their support for providing bike paths and enhanced
landscaping along major new roads built in the County. There was somewhat less support
for providing sidewalks. A large majority of ~-
responiilents favor'the use of available highway
funds for the improvement of roads in the County's "most congested" areas.
In summary, the' survey reveals that most County residents support the current overall
direction of Albemarle County's growth and development plans. Their "vision" of the
County's future, as reflected in their ranking of planning goals, lays emphasis on preserving
features of the Cour~ty that underlie the high quality of life they experience here. The one
xiv
area of current policy which a majority of residents does not support is the accommodation
of further growth and development in the areas along Route 29 North. Residents express
strong approval of several possible policy initiatives that would further regulate development
and increase the amount of affordable and subsidized housing available in the County.
Nevertheless, strong majorities favor more emphasis on economic growth in the Count-y, and
there are significant minorities who would like to see less restriction on growth in specific
policy areas. For further details on areas of agreement and disagreement on these issues, the
reader is invited to examine the chapters that follow.
I
I
I
I
I
I
Xv
Table
Importance of Long-term Conununity Planning Goals
Very Somewhat Not so
Mean rating ,Important Important .Important
~ Improving the quality of public education 2.94 94.4 % 5.0% 0.6%
Protecting water 'quality in streams, wells .... 2.86 89.0 7.9 3.1
· Making neighborhoods & streets safer 2.83 84.6 13.7 1.6
· Preserving natural resources & open space 2.73 77.1 19.1 3.8
Preserving farmland & forested land 2.68 71.5. 25.2 3.3
' Reducing traffic congestion 2.63 69.0 24.9 6.1
Making the cost of living more reasonable 2.57 65.7 26.0 8.3
Keeping taxes at or below current level 2.57 68.8 19.3 11.8
Making housing more affordable for... 2.53 62.0 29.5 8.5
Preserving historic buildings & places 2.50 56.5 37.5 6.0
Preserving the freedom of property owners 2.45 54.8 35.1 I0.0
Br/nging more jobs to the area 2.40 53.0 33.2 13.3
Controlling the area'~ rate of growth 2.39 52.7 34.0 13.3
Creating a better sense of community 2.35 46.9 41.6 11.5
-o Improving the quality of housing 2.33 49.0 35.5 '15.5
· Promoting economic growth 2.32 47.4 37.2 15.4
Improving water & sewage service 2.28 42.2 43.4 14.5
Impromng medical & health services 2.27 45.7 35.4 18.9
~ Expanding cultural & entertainment . . . 2.17 34.7 48.1 17.2
Keeping future UVa growth contained . . . · 2.13 35.5 41.8 22.7
Providing more parks & rec. facilities 2.10 30.5 49.5 20.0'
~ ~ -'2z~ ,..-2~-~
.,. Providing better public transportation 2.10 31.5 47.4 2I. 1
Promoting tourism in the area 2.10 32.2 45'~2 22.6
~ Increasing racial & cultural diversity . . . 2.09 34.9 38.9 26.3
Expanding governmental social services 2.05 31.5 42.0 26.5
18
APPENDIX A
SURVEY QUESTIONNAIRE
Hello. My name is and I'm calling on behalf of the 'Albemarle
County government. I'm with the Center for Survey'Research at UVA and
we're conducting a survey to find out what people think about various
issues that could affect the future of the County. Your household was
selected at random to be part of our survey. The County will be using
the results to revise and update the Comprehensive Plan that guides
growth and development in our area. Do you have some time to help me
out by answering some questions?
I PRESS ] 11 TO GO ON OR
CTRL-END TO ENTER DISPOSITION
Q#3
Let me mention that all your answers are confidential, and we don'u use
anybody's name. The survey takes about 20 minutes to complete. First,
I just need to confirm that you are at least 18 years old JIF NOT, ASK
TO SPEAK TO SOMEONE WHO IS AND PRESS F1 FOR RE-INTRO] and that you live
in Albemarle County, and not within the City or some other place.
Are you a resident of Albemarle County?
! YES, ADULT CONFIRMS COUNTY RESIDENCE [GO ON]
2 NO, ADULT RESIDES IN CHARLOTTESVILLE [TO THANKS ANYWAY SCREEN]
3 NO, ADULT RESIDES IN ANOTHER COUNTY OR CITY [TO THANKS ANYWAY]
4 REFUSES TO CONFIRM RESIDENCE, [T~ THANKS ANYWAY SCREEN)
5 NOT SURE IF CITY OR COUNTY--[ASK ~EIGHBORHOOD TO CHECK]
6 CONFIRMS RESIDENCE, BUT WON'T CONTINUE [TERMINATES IMMEDIATELY]
7 OR [CTRL-END FOR CALLBACK OR NO ADULT AVAILABLE ETC.]
JIF UNSURE: "Where do you buy the tax sticker for your car or
truck?"]
[IF R ASKS ABOUT SPONSORSHIP, EXPLAIN THAT THE STUDY IS BEING DONE
FOR THE ALBEMARLE COUNTY GOVERNMENT]
A-1
Q#9
{asked only if Q#3 = 5}
Do you happen to know the name of the area where you live? [IF
NECESSARY--Is there a name for your neighborhood, community or
subdivision?]
1 YES, R KNOWS A NAME FOR AREA--IN ALBEMARLE
2 NAMED AREA IS CLEARLY IN C'VILLE CITY--[THANKS ANYWAY]
3 R GIVES STREET NAME ONLY
4 "THERE IS NO NAME FOR THiS NEIGHBORHOOD"
5 NO, R DOESN'T KNOW NAME FOR AREA
Q#10
{asked only if Q#3 = 1}
Do you happen to know the name of the area of the County where you live?
JIF NECESSARY--Is there a name for your neighborhood, community or
subdivision?]
1 YES, R KNOWS A NAME FOR AREA--IN ALBEMARLE
2 NAMED AREA IS CLEARLY IN Q'VILLE CITY--[THANKS ANYWAY]
3 R GIVES STREET NAME ONLY
4 "THERE IS NO NAME FOR THIS NEIGHBORHOOD"
5 NO, R DOESN'T KNOW NAME FOR AREA
Q#ll
{the complete list of neighborhood codes used for this study is included
at the end of this Appendix.
I need to take just a second to look up the code for that neighborhood.
(ASK FOR NAME AGAIN IF NEEDED.)
INTERVIEWER: REFER TO POSTED LIST OF NEIGHBORHOOD NAMES
ENTER NEIGHBORHOOD CODE HERE AND PRESS RETURN
PLEASE TYPE 3 NUMBERS
ENTER "998" FOR NOT ON LIST
ENTER "999" FOR REFUSED
Q#llA {entered only if Q#10 = 998}
NEIGHBORHOOD NAME WAS NOT ON LIST... PL~SE ENTER IT HERE:
Q#12
{asked only if Q#10 = 998 or 999}
Please think of the nearest major intersection to your house. Could you
tell me the names or route numbers of the roads that cross there?
[IF NECESSARY: We've dialed your number at random and we don't want to
know your address--all your answers on this survey are confidential.]
A-2
{entered only if asked Q~12}
[PLEASE ENTER "2" IF IT IS CLEAR THAT R LIVES IN CHARLOTTESVILLE CITY]
1 "RESPONDENT SEEMS TO BE A RESIDENT OF THE COUNTY
2 IT IS CLEAR THAT RESPONDENT LIVES IN CHARLOTESVILLE
3 NOT CLEAR IF CITY OR COUNTY, [CONTINUE AND CHECK LATER]
Q#14
Q#15
Q#16
{asked only if Q~13 = 2}
I believe that's a Charlottesville city neighborhood. Is that correct?
1 YES, IT IS A CHARLOTTESVILLE CITY NEIGHBORHOOD
2 NO, I'M SURE IT IS IN THE COUNTY, [CONTINUE AND CHECK LATER]
3 NOT CLEAR IF CITY OR COUNTY, [CONTINUE AND CHECK LATER]
How long have you lived in Albemarle County?
1 LESS THAN ONE YEAR
2 ONE TO TWO YEARS
3 THREE TO FIVE YEARS
4 SIX TO TEN YEARS
5 ELEVEN TO NINETEEN YEARS
6 TWENTY YEARS OR MORE, BUT NOT ALL MY LIFE
7 ALL MY LIFE
8 NOT SURE/REFUSED
DEFINITION: COUNT TOTAL TIME THAT R HAS EVER RESIDED WITHIN THE
COUNTY, NOT COUNTING CITY OF C'VILLE.
Would you describe the area where you live as
1 out in the-country,
2 a rural village,
3 a suburban area,
4 or an urban area close to the City?
5 DON'T KNOW, CAN'T SAY
Q#17
And do you own your own home, or are you renting?
1 OWNS [OR IS BUYING]
2 RENTS
3 OTHER [SPECIFY]:
4 DON'T KNOW/REFUSED
A-3
Q~18
What kind of pla~e are you living in? Is it a...
1 single-family home, [DETACHED DWELLING]
2 a duplex or 2-family structure,
3 an apartment, [3 APTS OR MORE IN STRUCTURE]
4 a townhouse or row-house [3 OR MORE ATTACHED]
5 a mobile home or.trailer,
6 or some other kind of structure? [SPECIFY:]
7 DON'T KNOW/REFUSED
Q#20
We'd like first to get a sense of your overall impressions about the
Charlottesville-Albemarle area.
Please imagine a scale from 1 to 10, where 1 represents the worst
possible community in which to live, and 10 represents the best ~ossible
community. Where on that scale would you rate the Charlottesville-
Albemarle area as a place to live, from 1 to 107
1 2 3 4 5 6 7 8 9 10
WORST POSSIBLE
COMMUNITY
BEST POSSIBLE
COMMUNITY
INTERVIEWERS: ENTER RESPONSES 1 - 10
ENTER 98 = DON'T KNOW
ENTER 99 = REFUSED
Q~21
{asked only if Q~20 > 4}
Where on the same 1 to 10 scale would you ~ay that the Charlottesville-
Albemarle area stood five years ago?
1 2 3 4 5 6 7 8 9 10
WORST POSSIBLE
COMMUNITY
BEST POSSIBLE
COMMUNITY
INTERVIEWERS: ENTER RESPONSES 1 - 10
ENTER.98 = DO~ .~_OW
ENTER 99 = REFUSED
A-4
Q#22
Thinking about the future, would you like to be living in Albemarle
County five years from now, or do you hope to be living someplace else
by then?
1 LIVE IN ALBEMARLE
2 'CHARLOTTESVILLE CITY [VOLUNTEERED]
3 .~SOMEPLACE ELSE
4 DON'T KNOW/NA
Q~23
Q~26
What are the main things that you like about Albemarle County, things
that should be protected or made even better?
{open-ended response}
What are some of the things you DISLIKE about Albemarle County, things
that should be changed or improved?
{open-ended response}
Q#30
Over the next year, the City of Charlottesville, Albemarle County, and
UVA will be updating their comprehensive plans for our area. These'plans
can include many different goals, and we'd like your help in deciding
which of these goals should be considered ~ost important.
I'm going <o list some things that we might plan for, to make this
community a better place to live. After I read each one, please tell me
how important you think it is as a goal that we should plan for in the
Charlottesville-Albemarle area.
A-5
Qf31-55 {13 were chosen at random}
"high quality education in the public schools"
"bringing more jobs to our area"
"improving the quality of housing"
"making housing more affordable for people of lower income"
"preserving natural resources and open space"
"promoting economic growth in the area"
"providing more parks and recreation facilities"
"making the area's neighborhoods and streets safer"
"expanding cultural and entertainment opportunities"
"making the cost of living more reasonable"
"increasing the racial and cultural diversity of neighborhoods"
"extending and improving water and sewer service"
"reducing traffic congestion"
"providing better public transportation"[BUSE$, JAUNT, ETC; NOT PRIVATE
AUTOS]
"controlling the rate of growth of our area"
"expanding social services offered by our local governments"
"improving medical and health services in the area"
"keeping taxes at or below their current level" -
"creating a better sense of community between UVA, C-VILLE, and the
County"
"keeping future growth of the University focussed within the UVA
grounds"
"preserving historic buildings and places"
"preserving farmland and forested land"
"promoting tourism in our area"
"protecting water quality in reservoirs, streams, and wells"
"preserving the freedom of property owners to use their land as they
want"
1 VERY IMPORTANT
2 SOMEWHAT IMPORTANT
3 NOT THAT IMPORTANT
4 UNABLE TO RATE OR DON'T KNOW
IF NECESSARY: [How important is as a goal we should plan
for in the Charlottesville-Albemarle area: very important,
somewhat important, or not that important?]
Q#80
Thank you. Next I'd like you to rate the overall job the County is now
doing in providing services and programs to its residents. Would you
say you are v~ry s~tisfied, somewhat satisfied, somewhat dis~%~isfied,
or very dissatisified in general with'~t~b the County is doing in.
providing services to its residents?
1 VERY SATISFIED
2 SOMEWHAT SATISFIED
3 SOMEWHAT DISSATISFIED
4 VERY DISSATISFIED
5 UNABLE TO RATE/DON'T KNOW
6 REFUSED
A-6
Q~160
As you probably know, Charlottesville is an independent'city with a
separate government and school system from Albemarle County. Over the
years,, people have talked about different things that might be done to
increase cooperation between the City and the County. Please tell me if
you favor or oppose each of the following proposals:
The3 first proposal is:
"The City and the County should work together more closely in planning
for the whole community."
Do you favor or oppose that?
1 FAVOR
2 OPPOSE
3 NO OPINION
4 DON'T KNOW
Q#161
Q~162
The next proposal is:
"The City and the County should set up more joint programs and services
that would serve the entire area."
Do you favor or oppose that?
1 FAVOR
2 OPPOSE
3 NO OPINION
4 DON'T KNOW
The next proposal is:
"The City and County should merge their park and recreation systems into
one area-wide system."
Do you favor or oppose that?
1 FAVOR
2 OPPOSE
3 NO OPINION
4 DON'T KNOW
A-7
Q#163
The next proposal is:
"The City police department and the County police department should be
merged."
Do-you favor or oppose that?
1 FAVOR
2 OPPOSE
3 NO OPINION
4 DON'T KNOW
Q~164
The next proposal is:
"The City schools and the County schools should be merged."
Do you favor or oppose that?
1 FAVOR
2 OPPOSE
3 NO OPINION
4 DON'T KNOW
Q#165
The next proposal is:
"The City and the County should consolidate into a single, unified
government that serves the whole area."
Do you favor or oppose that?
1 FAVOR
2 OPPOSE
3 NO OPINION
4 DON'T KNOW
A-8
Q#201
As you may be aware, Albemarle County's population grew by 12,000 people
between 1980 and 1990, an increase of 22 percent--or about 2 percent per
year.
In your opinion, what rate of growth would be in the best future
inHerest of our county:
1 continuing to grow at the same rate,
2 growing at a faster rate,
3 or growing more slowly?
4 NO GROWTH/NEGATIVE GROWTH [VOLUNTEERED]
5 DON'T KNOW
Q#202 {asked only if Q#201 = 2}
Do you think the County ought to grow
1 a lot faster
2 or just a little faster?
3 DON'T KNOW/REFUSED
Q#203 {asked only if Q#201 = 3}
Do you think the County ought to grow
1 a lot more slowly
2 or just a little more slowly?
3 DON'T KNOW/REFUSED
Q#205
The County's comprehensive plan currently includes a growth management
policy. Under this policy, the County is attempting to concentrate
growth into "growth areas," in order to make services more efficient and
limit the sprawl of development. The County is attempting to limit
growth in the rural areas, in order to protect farmland, natural
resources, water quality and open space.
In your opinion, is this a good approach for the County to use an
relation to growth? ~
1 YES--GOOD APPROACH
2 NO
3 GOOD AND BAD--DEPENDS [VOLUNTEERED]
4 DK/NO OPINION
A-9
Q#206 {asked only if Q~205 = 2 or 3}
How would you like to see the County's growth management policy changed?
{open-ended response}
INTERVIEWER: USE / TO INDICATE YOUR PROBES. SUGGESTED PROBES:
Could you tell me more about what you have in mind? Does anything
else come to mind? Is there anything else about the growth
management policy that you would like changed? Anything else?
Q#210
Right now, about 5% of the land area in the County is in~iuded in the
growth areas. Over the next ten years, do you think the County should
INCREASE or DECREASE the amount of land in growth areas--or should they
keep them about the same as they are now?
INCREASE AREA FOR GROWTH
DECREASE AREA FOR GROWTH
KEEP AREA THE SAME
DK/NO OPINION
IF ASKED: The growth areas include 40 square miles out of a total
of 742 square miles in the County. Most of the growth areas are
located close to the urban area around Charlottesville, but there
are also some community and village areas designated for growth,
like Crozet and North Garden.
Q~211
In order to limit growth in the rural areas, the County has placed
s~gnificant restrictions on the subdivisi6n of rural parcels. Do you
think the County should continue these restrictions, or relax them to
allow rural property owners ~o subdivide more lots?
1 CONTINUE CURRENT SUBDIVISION RESTRICTIONS
2 RELAX SUBDIVISION RESTRICTIONS
3 TIGHTEN RESTRICTIONS [VOLUNTEERED]
4 ONLY ALLOW SOMETIMES--DEPENDS [VOLUNTEERED]
5 DK/NO OPINION
JIF NECESSARY: THE RESTRICTION~$~HAT A RURAL AREA P~/~EL MAY
NOT BE DIVIDED INTO MORE THAN FIVE LOTS AND EACH OF THESE MUST.BE
AT LEAST TWO ACRES IN SIZE. ANY ADDITIONAL LOTS MUST BE AT LEAST
21 ACRES IN SIZE]
A-10
Q#212A {asked of approximately half of the respondents}
The area along Route 29 north is currently the fastest growing growth
area. Do you think the County should continue to accommodate growth
along 29 North, or should it try to shift future growth to other growth
areas of the County instead?
1
2
3
4
5
6
ROUTE 29--ACCOMMODATE
SHIFT TO OTHER GROWTH AREAS
BOTH [VOLUNTEERED]
LET RURAL AREAS GROW [VOLUNTEERED]
NEITHER--NO GROWTH [VOLUNTEERED]
DK/NO OPINION
Q#212B {asked of approximately half of the respondents}
The area to the north of Charlottesville, out past the airport and
beyond, is currently the fastest growing growth area. Do you think the
County should continue to accommodate growth in that area, or should it
try to shift future growth to other growth areas of the County instead?
1 NORTH OF CHARLOTTESVILLE -- CONTINUE TO ACCOMMODATE
2 SHIFT TO OTHER GROWTH AREAS
3 BOTH [VOLUNTEERED]
4 LET RURAL AREAS GROW [VOLUNTEERED]
5 NEITHER--NO GROWTH [VOLUNTEERED]
6 DK/NO OPINION
Q#214
{asked of approximately two-thirds of the respondents}
As more people move into the County, more money may have to be spent on
County services. Some counties have started to have developers pay an
extra fee for each new home that is built.~ Critics of these fees point
out that they unfairly increase the cost of a new home. Those who favor
them say it is better than having all the taxpayers pay the added
service costs. How about you, would you favor or oppose such fees on
new homes built in the County?
1 FAVOR
2 OPPOSE
3 DK/NO OPINION
A-Il
~#21§
Right now,'the County has a program called "use value taxation" or "land
use tax." Through this program, the County rewards property owners who
use their land for farming, forestry, or open space by reducing their
property tax, as long as the land is not further developed.
So~e people in the County say that use value taxation gives an unfair
taX'advantage to some people, and that it should be discontinued.
Others say it is a good way to preserve farms and open land, and should
be continued. What's your opinion: should we . .
1 discontinue the program, or
2 keep it in place?
3 MODIFY OR CHANGE [VOLUNTEERED]
4 HAS NOT HEARD OF IT
5 DK/NO OPINION
Q#231
we hear a lot these days about how'to make housing more affordable for
low and moderate income people. I'd like to know your opinion about
some ways that more affordable housing might be provided.
In your opinion, should the County make efforts to provide more
subsidized housing and housing assistance within the County?
1 YES
2 NO
3 DEPENDS [VOLUNTEERED]
4 DK/NO OPINION
DEFINITION: Subsidized housing means special government programs f'or
financial assistance with mortgages, rent, or construction costs.
Q#233
Should the County do more to encourage developers to put moderate-income
housing units into every new development?
1 YES
2 NO
3 DEPENDS [VOLUNTEERED]
4 DK/NO OPINION
A-12
Q#235
Do you think owners of single-family homes throughout the County should
be allowed to turn their basement or extra space into a separate
apartment?
1 YES
2 NO
3 DEPENDS [VOLUNTEERED]
4 DK/NO OPINION
IF NECESSARY: Currently this is not allowed in areas that are
zoned for single-family homes only.
Q#250
In general, do you think most of the new development in the County has
been visually attractive, or do you think most of it has been unsightly?
1 MOSTLY ATTRACTIVE
2 MOSTLY UNSIGHTLY
3 MIXED, DEPENDS [VOLUNTEERED]
4 DK/NO OPINION
Q#252
The quality and attractiveness of development could be regulated in a
number of ways. We'd like your opinion on some of these. Do you think
Albemarle County should have an ordinance for protecting historic sites
and buildings?
1 YES
2 NO
3 DEPENDS [VOLUNTEERED]
4 DK/NO OPINION
Q#254 {asked of approximately half of the respondents}
Do you think there should be a regulation against building homes or
other buildings that are highly visible on mountains and ridges?
1 YES, PROHIBIT BUILDINGS ~
2 NO, ALLOW BUILDINGS
3 DEPENDS [VOLUNTEERED]
4 DK/NO OPINION
A-13
Q~255 {asked of approximately half of the respondents}
Do you think there should be a regulation against cutting down large
areas of trees that are highly visible on mountains and ridges?
1 YES, PROHIBIT CUTTING
2 NO, ALLOW CUTTING
3 DEPENDS [VOLUNTEERED]
4 DK/NO OPINION
Q#256
Right now, anyone who puts up a building other than a single family
residence along many of the major roads leading into town has to get
approval on the architecture and appearance from a review board set up
by the County. Do you think the County should continue to require new
development to have this kind of review?
1 YES, CONTINUE REVIEW
2 NO, DISCONTINUE
3 DK/NO OPINION
Q#271
we're getting near the end of the survey now.
questions about economic development.
I have a couple of
Do you think Albemarle County should adopt policies that would more
strongly encourage economic development and job growth?
1 YES
2 NO
3 DEPENDS [VOLUNTEERED]
4 DK/NO OPINION
Q#273
Do you think the County should make efforts to increase the VARIETY of
new jobs, or do we have the right mix of jobs now?
1 YES--MORE VARIETY
2 NO--RIGHT MIX NOW
3 DEPENDS [VOLUNTEERED]
4 DK/NO OPINION
A-14
Q#290
Here are some questions about transportation issues in the County.
The state is planning to build some major new roads here in the next few
years, and the County can help decide about how they are designed. In
general, do you think it would be worth the extra expense to provide
sidewalks and walkways along all the major new roads in the urban areas?
1 YES
2 NO
3 DEPENDS [VOLUNTEERED]
4 DK/NO OPINION
Q#291
Would it be worth the extra expense to provide for bicycle paths or
bicycle lanes along all the major new roads?
1 YES
2 NO
3 DEPENDS [VOLUNTEERED]
4 DK/NO OPINION
Q#292
Would it be worth the extra expense to provide attractive landscaping
along all the major new roads?
1 YES
2 NO
3 DEPENDS [VOLUNTEERED]
4 DK/NO OPINION
Q#293
The County has some say in where state highway money is spent here.
Where should we put emphasis in the future--
t improving the roads in the areas that are now most congested,
2 improving the roads in areas where future develQpm~n~t ~is
expected, or ~-~
3 on improving the roads in rural areas of the County?
4 NEITHER/NO ROAD IMPROVEMENTS [VOLUNTEERED]
5 DK/NO OPINION
A-15
Q#307
Now I just have a few final questions to ask. We ask these questions
just for statistical purposes, and as I mentioned all your answers are
strictly confidential.
In what year were you born?
ENTER YEAR HERE AND PRESS RETURN
PLEASE TYPE 4 NUMBERS
ENTER "9999" FOR REFUSED
9#311
Which of the following best describes you? Are you working full time,
working part time, looking for work, homemaker, retired, or student?
IF YOU ARE GIVEN TWO, ASK: Which one best describes you?
1 WORKING FULL TIME
2 WORKING PART TIME
3 LOOKING FOR WORK
4 HOMEMAKER
5 RETIRED
6 STUDENT
7 OTHER [SPECIFY:]
8 DON'T KNOW/REFUSED
[30 HRS/WK OR MORE]
Q#313
Do you feel the job you have now is suitable for someone of your
education and training?
IF R HAS MORE THAN ONE JOB, ASK: This question refers to your primary
job.
1 YES
2 NO
3 DK/NO OPINION
4 REFUSED
Q#356
Including yourself, how many adults, 18 and older, live in your
household?
ENTER NUMBER HERE AND PRESS RETURN
ENTER "99" FOR REFUSAL
A-16
And how many children live in your household?
ENTER NUMBER HERE AND PRESS RETURN
ENTER "99" FOR REFUSAL
CHILDREN = PERSONS 17 AND UNDER
Q~362
What is the highest level of education you completed?
1 ELEMENTARY SCHOOL ONLY
2 SOME HIGH SCHOOL~ DID NOT FINISH
3 COMPLETED HIGH SCHOOL
4 SOME COLLEGE BUT DIDN'T FINISH
5 2 YEAR COLLEGE DEGREE /A.A./A.S
6 4 YEAR COLLEGE DEGREE /B.A./B.S.
7 SOME GRADUATE WORK
8 COMPLETED MASTERS OR PROFESSIONAL DEGREE
9 ADVANCED GRADUATE WORK OR PH.D.
A DON'T KNOW
B REFUSED
Q#471
I am going to read a list of income ranges. Please stop me when I read
the one that best describes your annual household income from all
sources. That would be before taxes and other deductions. Is it
Below fifteen thousand dollars?
Fifteen to 30 thousand?
Thirty to 45 thousand?
Forty-five to 60 thousand?
Sixty to 75 thousand?
more than seventy-five thousand?
DON'T KNOW / REFUSED / NO ANSWER
[ PRECISE CATEGORIES: ]-
[ $0 -- $14,999 ]
[ $15,000 -- $29,999
[ $30,000 -- $44,999 ]
[ $45,000 -- $59,999 ]
[ $60,000 -- $74,999 ]
[ $75,000 + ]
Q#472
Finally, I am going to read a list of~r-a~ci~a~t and ethnic categories.
Would you tell me what category best describes you?
INTERVIEWERS: READ LIST BUT NOT WHAT'S IN ALL-CAPS. ALWAYS READ FIRST 3
CATEGORIES.
1 White, [NOT HISPANIC]
2 [READ ONE:] African American / Black, [NOT HISPANIC]
3 Hispanic . . . ?
4 Asian? [INCLUDING SOUTH ASIAN]
5 American Indian? [ALSO CALLED NATIVE AMERICAN]
6 OTHER
7 REFUSED / NO ANSWER
A-17
Q#473
Q#474
Q#477
INTERVIEWERS: RECORD SEX OF RESPONDENT BELOW. IF YOU ARE UNABLE TO TELL
FROM THE INTERVIEW, SAY: Now I need to put down if you are male or
female.
1 MALE
2 FEMALE
That's all the questions I have for you.
any other comments you'd like to make?
{open-ended response}
Before we finish up, are there
Thank you very much for participating. We appreciate the time you have
taken to complete this interview.
[READ IF NECESSARY:] If you have any questions on the purpose of this
study, please call our study director at 924-6523.
Again, thank you and goodbye.
INTERVIEWERS: HANG UP THE PHONE IMMEDIATELY
THEN PRESS "1" TO CONTINUE
AAAAAAAAAAAAAAAAAAAAAA~AAA
THE RESULTS OF THIS CALL WILL NOT BE SAVED UNTIL YOU
COMPLETE THE REMAINING QUESTIONS
A-18